The Proven Financial Benefits of SIP Trunk Consolidation

Get the White Paper

October 18th, 2010

By Siemens Enterprise Communications

In the U.S., a Pacific Northwest state is saving almost $2 million per year by deploying IP Least Cost Routing. A New York-based insurance company has shifted 70,000 calls per week onto its new internal SIP network, saving about 13,000 hours per month of voice traffic which previously had gone to a PSTN carrier. Meanwhile, in Europe, a large manufacturing company is saving 35% of its inter-site communication costs by moving to SIP Trunking.

SIP Trunking is a well-proven technology, with many carriers offering the service, both domestically and internationally. Typical savings from using SIP Trunking can range from 25% to 50%.

Find out how to use SIP and save by downloading this paper

Avaya’s New Focus on Unified Branch Office Networking

Listen to the Podcast

October 18th, 2010

Mike FitzgeraldAvaya has developed a unique approach to branch office networking with the introduction of its Advanced Gateway 2330. Previous to Avaya’s acquisition of Nortel’s Enterprise Solutions business, its branch office solution was focused on communications, but now it has computer-networking capabilities that is manifesting into a powerful branch office portfolio offering. I talk with Michael Fitzgerald, Portfolio Leader of the Unified Branch at Avaya, about Avaya’s investment in branch office networking with particular focus on network designs its approach affords.

Enjoy, Nick

XMediusFAX & Microsoft Exchange Server Integration

Get the White Paper

October 5th, 2010

By Sagemcom

This paper focuses on FAX within Microsoft environments, specifically Exchange UM—a key application within the larger sphere of UC. We clarify how faxing is implemented in environments where Microsoft infrastructure solutions including Exchange, UM and OCS are involved. Although Microsoft OCS provides users with a rich set of UC functions such as presence, chat, e-mail, voice mail and other capabilities, the sending and receiving of faxes using T.38 is currently not supported. This document provides guidelines to circumvent this known limitation.

Find out how by downloading this paper.

Intelligent Branch Solutions for Enterprises, Service Providers, and Cloud Applications

Get the White Paper

October 5th, 2010

By Siemens Enterprise Communications

This white paper examines the requirements for and use of Intelligent Branches and Gateways for Enterprise, Service Provider and Cloud Applications. It explains how modern communications products can provide scalable and feature-rich communications. The paper also shows how Intelligent Branch Solutions save significant bandwidth to the Branch and explores some of the new features required for next-generation Intelligent Branch solutions.

Find out how by downloading this white paper

Virtualization Comes to the Contact Center with Siemens OpenScape Contact Center V8

Listen to the Podcast

September 27th, 2010

George DespinicContact center technology is being virtualized at the agent desktop and server levels offering favorable economics, agent flexibility and a centralized data center deployment design. For Siemens Enterprise Communications, a leader in the Contact Center market, its OpenScape Contact Center V8 software runs on top of a VMware hypervisor. In addition to efficient server deployment V8 adds powerful agent features such as a Web-based agent, supervisor and management desktops making it easier to deploy home-based or remote agents virtually at multiple locations. George Despinic, Global Contact Center Marketing Manager for Siemens Enterprise Communications is my guest as we discuss the company’s OpenScape Contact Center V8 that puts contact center functionality in a virtualized data center offering new design and economic options for contact center deployments.

Lippis Report 152: How Microsoft Killed The Unified Communications Interoperability Forum Before It Started

July 13th, 2010

nicklippis.jpgIn the Lippis Report Research Note 150, we discussed the new industry group called Unified Communications Interoperability Forum or UNIF and compared it to other industry consortium charted to deliver interoperable solutions. While interoperability is sorely needed in the UC industry, it looks like Microsoft killed its changes of broad industry success before it started. What I hear from both UCIF members and non-members is that UCIF is controlled by Microsoft, and thus, lacks a large cross section of industry players as well as major UC providers. With its current structure, UCIF will make limited headway on its charter. In this Lippis Report Research Note, we review UCIF and its’ opportunities.
Read the rest of this entry »

A Modern Approach To FAX Management Via Unified Communications

Listen to the Podcast

June 30th, 2010

Bob WoodUnified communications is becoming an integration point for traditional dial tone, FAX, video and messaging as it adds increased access and functionality to these important forms of communications. Sagemcom is by far the industry leader in IP FAX, having successfully integrated FAX capability into Cisco, Avaya, Alcatel-Lucent and Microsoft’s UC platforms.  Its’ XmediusFAX has proven to reduced cost, increase access and security of FAX communications.  In this Lippis Report podcast, I talk with Bob Wood, Executive Director at Sagemcom, about how FAX communications can be integrated into the UC platform of your choice and the business outcomes it delivers.

Lippis Report 150: What is the Motivation Behind The Unified Communications Interoperability Forum?

June 14th, 2010

nicklippis.jpgIn mid May of this year HP, Juniper Networks, Microsoft, Logitech / LifeSize and Polycom established a forum to develop a set of interoperability test methodologies and certification programs along with specifications and guidelines that enable mixed vendor Unified Communications UC solutions to work with each other. In short, the UC Interoperability Forum or UCIF is trying to define what it means for multi-vendor UC implementations to interoperate. Since its establishment, membership has grown by thirteen vendors, but blaringly obvious is the omission of Cisco, Avaya, Mitel, ShoreTel and other major UC providers. This begs the question of motivation. Is the UCIF interested in interoperability or changing the market landscape to gain advantage on the established leaders? In this Lippis Report Research Note we explore this question.

Read the rest of this entry »

SIP-O-Nomics Saving Money and Simplifying Architecture with the Session Initiation Protocol

Get the White Paper

June 14th, 2010

By Irwin Lazar Vice President, Communications Research, Nemertes Research

SIP, the Session Initiation Protocol, offers the potential to reduce telecom operational cost and complexity, take advantage of new hosted services, and integrate disparate applications via unified communications to improve collaboration. The introduction of SIP session management offers the potential to simplify communications system and policy management by fundamentally rethinking the way organizations deploy and integrate disparate communications applications.

But implementing SIP is not without challenges. IT architects must leverage solid ROI case studies to build tangible business cases to justify investment. They must also address training and interoperability concerns to ensure a successful deployment. Those organizations that meet these challenges stand to reap the benefits of SIP via delivery of new services and/or reduced operating costs.

Find out how to use SIP by downloading this white paper.

Siemens Changes UC Market with OpenScape UC Server 2010

Listen to the Podcast

June 14th, 2010

Kathy HeilmannThe Unified Communications (UC) market is changing significantly in terms of how solutions are deployed, services are packaged and systems procured. Siemens addressed all of these areas in one fell swoop with the recently released OpenScape UC Server 2010. Siemens announced new licensing options for endpoints and integrated UC endpoint services in packaged solutions including social media plug-ins such as Twitter. Kathy Heilmann, Director, Large Enterprise Voice and UC Solutions Marketing at Siemens Enterprise Communications joined me to talk about the new rules of UC procurement and its value to IT business leaders.

Unified Communications: Unleashing Transformation, Efficiency, Collaboration and Compliance

Get the White Paper

May 31st, 2010

By Aberdeen Group

With so many potential points of contact: desk phones, soft phones, voice messaging, e-mail, video conferencing, texting, social media, mobile devices etc., how can we ever actually be reached within a reasonable timeframe? How does UC transform an organization’s communications infrastructure, improve efficiency, optimize work processes, and provide for business continuity and compliance? To find out, in February and March 2010, Aberdeen Group surveyed 184 organizations in more then 28 countries around the world. This paper is the result of that effort.

Find out what Aberdeen learned by downloading this whitepaper.

Managing The Transition To Software Centric Communications

Get the White Paper

May 31st, 2010

By GreenSpring Partners

New communications capabilities have been introduced over the past decade which permit the integration of multi-modal communications (voice, fax, email, and instant messaging, to name a few) within the fabric of modern corporations. Specifically, the opportunities for integration have come in three waves. The first, which is well under way, is the replacement of stand -alone digital voice systems with new communications systems that integrate voice traffic into the IP corporate network. The second wave is the integration of diverse communication applications into a unified communications framework. Formerly, stand -alone applications can integrate with each other and permit users to tap the productivity enhancements of staying connected no matter which device or which communication mode is being used. The third wave is to take advantage of standards based communications applications and interfaces to integrate communication applications into core business processes and applications.

This White Paper reviews the growing risks associated with staying in the digital communications environment, and the opportunities and services support available for making the migration to converged IP Network unified communications. Download it now.

Siemens Delivers Virtualized Unified Communications with OpenScape UC Server 2010

Listen to the Podcast

May 31st, 2010

Paul McMillanIn their recently released OpenScape UC Server 2010, Siemens has incorporated application virtualization allowing UC applications such as OpenScape Voice, OpenScape Branch, OpenScape Media Server etc., to load on standard compute hardware avoiding the installation, configuration and maintenance of running multiple complex software stacks, operating systems and applications. Paul McMillan, Director UC Technical Vision & Strategy at Siemens Enterprise Communications, joins me to talk about what virtualization in a UC environment delivers to IT business leaders as we dive into the details of UC Server 2010.
Find out by listening to this podcast.

Avaya AuraTM New Architecture for Multimodal Self- Service and Routing

Get the White Paper

May 3rd, 2010

By opusresearch

Disparate modes call for disparate measures. Avaya’s new unified communications architecture, Avaya Aura, supports self-service (based on the Voice Portal) and intelligent routing over IP and hybrid networks. Cross-channel interactions are coordinated by a new “Session Manager” function. This white paper provides an analyst view of Avaya’s Aura architecture.

Read it now by downloading this paper.