April 19th, 2010
During a podcast with Zeus Kerravala of the Yankee Group, we came to the conclusion that the unified communications market is in a funk and the only way out is for suppliers to adhere to industry standards that allow interoperability. To demonstrate this achievement, UC providers would be well advised to participate in industry wide interoperability testing. In this Lippis Report, we discuss the issues that are holding back UC and video conferencing adoption.
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March 9th, 2010
To succeed in a tough marketplace, small businesses must be accessible, without significant interruption, even in the most adverse situations. This kind of ongoing accessibility is an important aspect of business continuity — a critical success strategy that doesn’t just happen, but requires proactive planning. Although there are several aspects to a business continuity plan, a major component of any plan should be the SME’s communications capabilities, not just its equipment or data. This paper will explore how different kinds of interruptions can adversely affect an SME’s business continuity and illustrate how, through advanced features such as resiliency and mobility, Avaya’s IP Office can help SMEs overcome interruptions and maintain business continuity.
Find out how by downloading this paper here.
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February 10th, 2010
This IDC Flash examines Avaya’s January 19, 2010, announcement of the road map for integration of Nortel into the Avaya portfolio of products and services. Avaya’s customers, and more especially those from Nortel Enterprise Solutions, have been anxiously — and in some cases fearfully — awaiting Avaya’s integration plans of the Nortel assets it purchased. To customers’ delight, Avaya has quickly laid out a comprehensive investment protection plan for legacy Nortel customers that ensures six years of support following any end-of-sale product. Its road map is consistent and clearly defined for each of its four business units (Unified Communications [UC], Contact Center, SME, and Data) as well as its services organization. The swiftness of completing these tasks, while necessary, is commendable and demonstrates to the market that Avaya’s “Protect, Extend, Grow” strategy is not a bait and switch tactic. The three-pronged approach is open standards driven and strives to allow customers on any legacy equipment — Nortel or otherwise — to evolve at their own pace.
Download IDC’s take on the Avaya roadmaps here.