The Lippis Report

December 20th, 2011

By CIO Magazine

Feature-rich, next-generation networks help drive innovation and value to midsize companies and position them for competitive advantage. Next-generation networks give midsize companies a competitive advantage. By removing many of the operational headaches of running a network, Cisco’s solutions free up departments to focus on driving business value and innovation. Feature-rich, strategic networks built for today and tomorrow remove the barriers to growth and give midsize businesses the agility they require to lead their markets. Find out how by downloading this executive white paper.

May 3rd, 2010

By opusresearch

Disparate modes call for disparate measures. Avaya’s new unified communications architecture, Avaya Aura, supports self-service (based on the Voice Portal) and intelligent routing over IP and hybrid networks. Cross-channel interactions are coordinated by a new “Session Manager” function. This white paper provides an analyst view of Avaya’s Aura architecture.

Read it now by downloading this paper.

April 19th, 2010

By Forrester

History shows that small and medium-size businesses (SMBs) suffer less and recover faster from recessions than their large enterprise counterparts. This recession will prove to be no different. However, the small businesses that help catalyze the recovery this time around will be started by tech-savvy professionals who start their businesses with technology investments and a Millennial workforce that has grown up on mobile phones and social networks. Technology vendors that tap the emerging tech- savvy small-business market will come out of this recession much faster than those that follow historical patterns of relying mainly on spotty spending by large enterprise customers.

Find out how by downloading this paper.

March 22nd, 2010

By Yankee Group

IP communications not only helps small- and mid-size businesses (SMBs) grow their business by providing easy-to-access customer intelligence, but it also reduces the cost of operations by helping businesses uncover critical data and act upon it. This is the biggest priority for SMBs over the next year, according to Yankee Group’s Anywhere Enterprise—SMB: 2009 U.S. Transforming Infrastructure and Transforming Applications Survey. Even in difficult economic climates, SMBs recognize the value that a deeper understanding of their customers and interactions between employees and customers can provide. It is all about how actionable customer intelligence can create a positive change for their business. Consequently, when SMBs are asked to name the biggest priority for their organization over the next year, the top three responses are: operational efficiencies, more customer focus and automating business processes, in that order. These priorities demand a new way of doing business, a new way to interact with customers and a new foundation.

Find out how by downloading this white paper