Tapping into the Potential of Virtual Teams With Siemens Enterprise Communications

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January 7th, 2013

Ross Sedgewick

Unstructured business process is more distributed than ever thanks to smartphone platforms iOS and Android. As the workforce has become more mobile, work teams have become more distributed and virtual. Mobility brings freedom and increased individual productivity but a new study finds that working in virtual teams has a long way to go before group productivity climbs. I discuss how to tap into the huge potential of organized virtual teams through Unified Communications and Collaboration or UCC with Ross Sedgewick, Global Marketing at Siemens Enterprise Communications.

Duration: 14:50 minutes

Lippis Intro/Analysis @ : 00:10 sec

Question 1 @ 1:26 sec: Ross, lets start with the study. What were the main findings about virtual teams?

Question 2 @ 6:24 sec: Ross, there’s a lot of untapped productivity in today’s virtual teams. One main problem is that people are using old tools like email, voice and conference calls while virtual and they are getting frustrated with them. What are the new tools for virtual teams?

Question 3 @ 9:36 sec: Ross, Siemens’s approach to virtual team collaboration tools is called amplifyTEAMS. What is amplifyTEAMS and how does it increase virtual team productivity?

Question 4 @ 12:55 sec: Ross, what’s the business outcome gain when organizations implement amplifyTEAMS?

Siemens Enterprise Communications Rethinks The Future of User Communication Interfaces and Experience

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December 17th, 2012

Jan Hickish

The communications industry changed in 2007 with the iPhone introduction, resulting in a fundamental change in the way people communicate!  Smartphone communications experience is richer and as such employees are demanding to use their iOS and Android devices at work, which has ushered in the Bring You Own Devices era.   But there’s a divide between smartphones and Unified Communications and Collaboration (UCC)?  How do IT leaders bridge the gap between BYOD and UCC investments?  I talk with Jan Hickisch of Siemens about the bridge it’s building to link BYOD and UCC from a user experience point of view.

Duration 9 minutes and 32 seconds:

Lippis Intro/Analysis @ : 00:10 sec

Question 1 @ 2:01 sec: Let’s start with a discussion about how Siemens is adjusting its product set to user adoption of mobile platforms and what changes you anticipate in user experience

Question 2 @ 3:05 sec: There’s a concept that Siemens calls “vibrant conversations” to describe the future of user experience.  Can you elaborate?

Question 3 @ 5:00 sec: Another Siemens’ concept in the area of user interfaces and experiences is “thought trail”.  What is it and how does it work?

Question 4 @ 6:43 sec:  There’s one last concept I want to explore and that’s “unified domains” for presence, messaging, contact and directory integration within OpenScape UC Mobile? What is unified domains and how does it work.

Question 5 @ 7:47 sec:  The coolest feature of OpenScape UC Mobile is Call Swipe; can you quickly describe?

Register to attend the Open Networking User Group hosted by Fidelity and the Lippis Report on Feb 13th 2013 in Boston, MA

Automating the Virtual Data Center

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November 1st, 2010

By Siemens Enterprise Communications

One of the greatest obstacles of virtualization is the assignment and allocation of appropriate network resources as virtual machines (VMs) are provisioned amongst diverse network locations. Virtualizing a single data center introduces a number of challenges, not the least of which necessitates moves, adds and changes of virtual images, which adds network provisioning complexity and impacts IT administration workload. Virtualized data center networks need to provide automation, visibility and mobility to support multi-vendor storage, virtualization software and server environments.

Find out how by downloading this white paper:

The Proven Financial Benefits of SIP Trunk Consolidation

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October 18th, 2010

By Siemens Enterprise Communications

In the U.S., a Pacific Northwest state is saving almost $2 million per year by deploying IP Least Cost Routing. A New York-based insurance company has shifted 70,000 calls per week onto its new internal SIP network, saving about 13,000 hours per month of voice traffic which previously had gone to a PSTN carrier. Meanwhile, in Europe, a large manufacturing company is saving 35% of its inter-site communication costs by moving to SIP Trunking.

SIP Trunking is a well-proven technology, with many carriers offering the service, both domestically and internationally. Typical savings from using SIP Trunking can range from 25% to 50%.

Find out how to use SIP and save by downloading this paper

Intelligent Branch Solutions for Enterprises, Service Providers, and Cloud Applications

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October 5th, 2010

By Siemens Enterprise Communications

This white paper examines the requirements for and use of Intelligent Branches and Gateways for Enterprise, Service Provider and Cloud Applications. It explains how modern communications products can provide scalable and feature-rich communications. The paper also shows how Intelligent Branch Solutions save significant bandwidth to the Branch and explores some of the new features required for next-generation Intelligent Branch solutions.

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Virtualization Comes to the Contact Center with Siemens OpenScape Contact Center V8

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September 27th, 2010

George DespinicContact center technology is being virtualized at the agent desktop and server levels offering favorable economics, agent flexibility and a centralized data center deployment design. For Siemens Enterprise Communications, a leader in the Contact Center market, its OpenScape Contact Center V8 software runs on top of a VMware hypervisor. In addition to efficient server deployment V8 adds powerful agent features such as a Web-based agent, supervisor and management desktops making it easier to deploy home-based or remote agents virtually at multiple locations. George Despinic, Global Contact Center Marketing Manager for Siemens Enterprise Communications is my guest as we discuss the company’s OpenScape Contact Center V8 that puts contact center functionality in a virtualized data center offering new design and economic options for contact center deployments.