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December 17th, 2012
The communications industry changed in 2007 with the iPhone introduction, resulting in a fundamental change in the way people communicate! Smartphone communications experience is richer and as such employees are demanding to use their iOS and Android devices at work, which has ushered in the Bring You Own Devices era. But there’s a divide between smartphones and Unified Communications and Collaboration (UCC)? How do IT leaders bridge the gap between BYOD and UCC investments? I talk with Jan Hickisch of Siemens about the bridge it’s building to link BYOD and UCC from a user experience point of view.
Duration 9 minutes and 32 seconds:
Lippis Intro/Analysis @ : 00:10 sec
Question 1 @ 2:01 sec: Let’s start with a discussion about how Siemens is adjusting its product set to user adoption of mobile platforms and what changes you anticipate in user experience
Question 2 @ 3:05 sec: There’s a concept that Siemens calls “vibrant conversations” to describe the future of user experience. Can you elaborate?
Question 3 @ 5:00 sec: Another Siemens’ concept in the area of user interfaces and experiences is “thought trail”. What is it and how does it work?
Question 4 @ 6:43 sec: There’s one last concept I want to explore and that’s “unified domains” for presence, messaging, contact and directory integration within OpenScape UC Mobile? What is unified domains and how does it work.
Question 5 @ 7:47 sec: The coolest feature of OpenScape UC Mobile is Call Swipe; can you quickly describe?
Register to attend the Open Networking User Group hosted by Fidelity and the Lippis Report on Feb 13th 2013 in Boston, MA
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June 12th, 2012
Unified Communications or UC vendors have not provided a consistent user experience spanning desktop to mobile devices, as most implementations require multiple mobile apps to access presence, messaging, directory, contacts and communications. As such, mobile workers have been cut off from existing corporate UC tools at the rate of BYOD growth. Jan Hickisch, VP Portfolio Management UCC, Platforms & Endpoints at Siemens Enterprise Communications, joins me to talk about UC scale and mobility addressed in its OpenScape UC Suite V7
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May 14th, 2012
By Siemens Enterprise Communications
The contact center landscape is experiencing significant changes, both in the business model itself and its underlying technology. The ability to access telephony and applications over the Internet has increased the flexibility of the contact center workforce, introducing a new trend: the work-at-home agent. Driven by a greater need for both flexibility and cost control, cloud contact center solutions (also known as hosted contact centers) are seeing double-digit growth rates. Cloud contact centers provide a number of business benefits: improved business agility, decreased capital expense, and lower total cost of ownership (TCO). This white paper provides a best practices for exploiting cloud base contact centers securely, with compliance controls and built-in disaster recovery.
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April 30th, 2012
Siemens Enterprise Communications (SEN) enhances the value of existing Microsoft investments, by combining communications tools, from SEN and Microsoft, and others into a single, manageable interface, and simplifying the way users communicate and share information. By integrating with current Microsoft application ecosystem, knowledge works can continue to use familiar user interfaces with the added benefits of rich, user-centric presence and click-to-contact/click-to-conference. The bottom line is, SEN can unify all communications together into one, simple, seamless experience and deliver innovative business solutions that integrate, complement, and extend the value of Microsoft products.