Tapping into the Potential of Virtual Teams With Siemens Enterprise Communications

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January 7th, 2013

Ross Sedgewick

Unstructured business process is more distributed than ever thanks to smartphone platforms iOS and Android. As the workforce has become more mobile, work teams have become more distributed and virtual. Mobility brings freedom and increased individual productivity but a new study finds that working in virtual teams has a long way to go before group productivity climbs. I discuss how to tap into the huge potential of organized virtual teams through Unified Communications and Collaboration or UCC with Ross Sedgewick, Global Marketing at Siemens Enterprise Communications.

Duration: 14:50 minutes

Lippis Intro/Analysis @ : 00:10 sec

Question 1 @ 1:26 sec: Ross, lets start with the study. What were the main findings about virtual teams?

Question 2 @ 6:24 sec: Ross, there’s a lot of untapped productivity in today’s virtual teams. One main problem is that people are using old tools like email, voice and conference calls while virtual and they are getting frustrated with them. What are the new tools for virtual teams?

Question 3 @ 9:36 sec: Ross, Siemens’s approach to virtual team collaboration tools is called amplifyTEAMS. What is amplifyTEAMS and how does it increase virtual team productivity?

Question 4 @ 12:55 sec: Ross, what’s the business outcome gain when organizations implement amplifyTEAMS?

Siemens Enterprise Communications Rethinks The Future of User Communication Interfaces and Experience

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December 17th, 2012

Jan Hickish

The communications industry changed in 2007 with the iPhone introduction, resulting in a fundamental change in the way people communicate!  Smartphone communications experience is richer and as such employees are demanding to use their iOS and Android devices at work, which has ushered in the Bring You Own Devices era.   But there’s a divide between smartphones and Unified Communications and Collaboration (UCC)?  How do IT leaders bridge the gap between BYOD and UCC investments?  I talk with Jan Hickisch of Siemens about the bridge it’s building to link BYOD and UCC from a user experience point of view.

Duration 9 minutes and 32 seconds:

Lippis Intro/Analysis @ : 00:10 sec

Question 1 @ 2:01 sec: Let’s start with a discussion about how Siemens is adjusting its product set to user adoption of mobile platforms and what changes you anticipate in user experience

Question 2 @ 3:05 sec: There’s a concept that Siemens calls “vibrant conversations” to describe the future of user experience.  Can you elaborate?

Question 3 @ 5:00 sec: Another Siemens’ concept in the area of user interfaces and experiences is “thought trail”.  What is it and how does it work?

Question 4 @ 6:43 sec:  There’s one last concept I want to explore and that’s “unified domains” for presence, messaging, contact and directory integration within OpenScape UC Mobile? What is unified domains and how does it work.

Question 5 @ 7:47 sec:  The coolest feature of OpenScape UC Mobile is Call Swipe; can you quickly describe?

Register to attend the Open Networking User Group hosted by Fidelity and the Lippis Report on Feb 13th 2013 in Boston, MA

Siemens Makes OpenScape UC Mobile and Scalable in Version 7

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June 12th, 2012

Unified Communications or UC vendors have not provided a consistent user experience spanning desktop to mobile devices, as most implementations require multiple mobile apps to access presence, messaging, directory, contacts and communications. As such, mobile workers have been cut off from existing corporate UC tools at the rate of BYOD growth. Jan Hickisch, VP Portfolio Management UCC, Platforms & Endpoints at Siemens Enterprise Communications, joins me to talk about UC scale and mobility addressed in its OpenScape UC Suite V7

Debunking Security Concerns with CloudContact Centers

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May 14th, 2012

By Siemens Enterprise Communications

The contact center landscape is experiencing significant changes, both in the business model itself and its underlying technology. The ability to access telephony and applications over the Internet has increased the flexibility of the contact center workforce, introducing a new trend: the work-at-home agent. Driven by a greater need for both flexibility and cost control, cloud contact center solutions (also known as hosted contact centers) are seeing double-digit growth rates. Cloud contact centers provide a number of business benefits: improved business agility, decreased capital expense, and lower total cost of ownership (TCO). This white paper provides a best practices for exploiting cloud base contact centers securely, with compliance controls and built-in disaster recovery.

OpenScape Unified Communications Interworking with, complementing, and extending the value of Microsoft products

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April 30th, 2012

By Siemens

Siemens Enterprise Communications (SEN) enhances the value of existing Microsoft investments, by combining communications tools, from SEN and Microsoft, and others into a single, manageable interface, and simplifying the way users communicate and share information. By integrating with current Microsoft application ecosystem, knowledge works can continue to use familiar user interfaces with the added benefits of rich, user-centric presence and click-to-contact/click-to-conference. The bottom line is, SEN can unify all communications together into one, simple, seamless experience and deliver innovative business solutions that integrate, complement, and extend the value of Microsoft products.

OpenScape Cloud Defines New UCaaS Market

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April 11th, 2011

Paul McMillanThe UC market is rapidly moving toward a cloud service for the small to medium business (SMB) market, thanks to Siemens Enterprise Communications and others offering powerful communications and office productivity software delivered as a service. Cloud services offer the SMB market with some of the same IT services that large enterprises enjoy, but without the complexity and cost. For example, Siemens has been working with Google to offer its OpenScape Cloud Service that integrates features into Google applications, like click to call/conference, etc. In this Lippis Report podcast, I talk with Paul McMillan, Director UC Technical Vision & Strategy at Siemens Enterprise Communications, about the SMB market and how its OpenScape Cloud Services is offering new, innovative solutions that allows these firms to be more competitive and agile.