The Lippis Report

June 14th, 2010

By Irwin Lazar Vice President, Communications Research, Nemertes Research

SIP, the Session Initiation Protocol, offers the potential to reduce telecom operational cost and complexity, take advantage of new hosted services, and integrate disparate applications via unified communications to improve collaboration. The introduction of SIP session management offers the potential to simplify communications system and policy management by fundamentally rethinking the way organizations deploy and integrate disparate communications applications.

But implementing SIP is not without challenges. IT architects must leverage solid ROI case studies to build tangible business cases to justify investment. They must also address training and interoperability concerns to ensure a successful deployment. Those organizations that meet these challenges stand to reap the benefits of SIP via delivery of new services and/or reduced operating costs.

Find out how to use SIP by downloading this white paper.

May 31st, 2010

By GreenSpring Partners

New communications capabilities have been introduced over the past decade which permit the integration of multi-modal communications (voice, fax, email, and instant messaging, to name a few) within the fabric of modern corporations. Specifically, the opportunities for integration have come in three waves. The first, which is well under way, is the replacement of stand -alone digital voice systems with new communications systems that integrate voice traffic into the IP corporate network. The second wave is the integration of diverse communication applications into a unified communications framework. Formerly, stand -alone applications can integrate with each other and permit users to tap the productivity enhancements of staying connected no matter which device or which communication mode is being used. The third wave is to take advantage of standards based communications applications and interfaces to integrate communication applications into core business processes and applications.

This White Paper reviews the growing risks associated with staying in the digital communications environment, and the opportunities and services support available for making the migration to converged IP Network unified communications. Download it now.

April 5th, 2010

By Avaya

Internet and Corporate Video has become mainstream. The implications of video for your business are clear: customers, employees, and business partners accept video as a tool, and expect video as a form of communication. Real-time video collaboration in your business can tap into this growing trend, increase team effectiveness, reduce decision cycles, enhance relationship building, and of course, diminish travel costs while limiting your organization’s carbon footprint.

Find out how by downloading this white paper.

March 9th, 2010

By Avaya

To succeed in a tough marketplace, small businesses must be accessible, without significant interruption, even in the most adverse situations. This kind of ongoing accessibility is an important aspect of business continuity — a critical success strategy that doesn’t just happen, but requires proactive planning. Although there are several aspects to a business continuity plan, a major component of any plan should be the SME’s communications capabilities, not just its equipment or data. This paper will explore how different kinds of interruptions can adversely affect an SME’s business continuity and illustrate how, through advanced features such as resiliency and mobility, Avaya’s IP Office can help SMEs overcome interruptions and maintain business continuity.

Find out how by downloading this paper here.

February 10th, 2010

By IDC

This IDC Flash examines Avaya’s January 19, 2010, announcement of the road map for integration of Nortel into the Avaya portfolio of products and services. Avaya’s customers, and more especially those from Nortel Enterprise Solutions, have been anxiously — and in some cases fearfully — awaiting Avaya’s integration plans of the Nortel assets it purchased. To customers’ delight, Avaya has quickly laid out a comprehensive investment protection plan for legacy Nortel customers that ensures six years of support following any end-of-sale product. Its road map is consistent and clearly defined for each of its four business units (Unified Communications [UC], Contact Center, SME, and Data) as well as its services organization. The swiftness of completing these tasks, while necessary, is commendable and demonstrates to the market that Avaya’s “Protect, Extend, Grow” strategy is not a bait and switch tactic. The three-pronged approach is open standards driven and strives to allow customers on any legacy equipment — Nortel or otherwise — to evolve at their own pace.

Download IDC’s take on the Avaya roadmaps here.