Lippis Report Issue 74: Business Continuity and Disaster Recovery Strategies

January 8th, 2007

Two events which have had the largest impact on business this century are the September 11, 2001 terrorist attacks and corporate scandals/bankruptcies of Enron, WorldCom, Global Crossing, Adelphia, et al. These two events ushered in sweeping changes in disaster preparedness and corporate governance. Often preparedness plus regulatory/legislative/presidential orders are linked and managed under an umbrella term of ?¢‚Ǩ?ìcompliance" and ?¢‚Ǩ?ìbusiness continuity". Most if not all public concerns have a compliance officer who is tasked with planning, budgeting and implementing business continuity. Depending on the size of the firm, a compliance budget can be huge, measured in the tens of millions of dollars or more. In the networking industry business continuity is being addressed as network architecture attributes.

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Extending VoIP to Remote Locations: Challenges and Solutions

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January 8th, 2007

By QUINTUM TECHNOLOGIES

As IP telephony rollouts continue, a new set of challenges has emerged. In particular, businesses are encountering a variety of unanticipated problems as they deploy VoIP to remote locations including: local survivability, analog support, PSTN connectivity and remote management. This white paper outlines remote office challenges and solutions. By keeping these concepts in mind as they plan their VoIP deployments, corporate IT departments and service providers alike can avoid the pitfalls experienced during remote office VoIP implementations.

Communications Strategies for Pandemic Preparedness and Response

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January 8th, 2007

Produced by Dialogic Communications Corporation (DCC), the leading provider of emergency notification technology

Experts at the World Health Organization (WHO) believe that the world is closer to another influenza pandemic than at any time since 1968, when the last of the previous century´s three pandemics occurred. Consequently, President Bush requested to fund the National Strategy for Pandemic Influenza. The National Strategy guides our preparedness and response to influenza pandemic. Three areas, as identified by the Federal government, are pillars of this plan: Preparedness and Communication, Surveillance and Detection, and Response and Containment.

This white paper will focus on the first pillar of the National Strategy, Preparedness and Communication, offering comprehensive strategies that involve the use of emergency notification technology. Each is consistent with recommendations from the Centers for Disease Control and Prevention (CDC), the National Response Plan (NRP) and the National Incident Management System (NIMS). Contingency planners inside both the public and private sectors will find the contents to be relevant and beneficial to their respective organizations.

Enterprise Management of the Flattened Voice Network for Resiliency, Quality, and Reduced TCO

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January 8th, 2007

by Consistacom

The flattened call center architecture advanced by Avaya in the last few years has proven its worth in the most demanding environments. It has reduced costs, made worldwide virtual call centers possible, and introduced significant new disaster recovery capabilities. Lessons learned in leading edge installations have been combined with new application capabilities to introduce Multi-System Synchronizer, the first enterprise scale management tool for the flattened architecture. This paper discusses how synchronization delivers increased resiliency for dealing with disasters, improves the quality and consistency of a caller´s experience, and lowers the total cost of ownership of the call center.

Lippis Report Issue 72: Mobile Networking: Its Time Has Come

December 4th, 2006

Mobile wireless technologies are enhancing personal and professional lives. Let me give you a hard example. Someone in my family was recently hospitalized. For anyone this is a traumatic event filled with fear, anxiety, sadness, anger, hope, compassion and love. In between these emotions I started to notice how the hospital staff, patients and parents were connected. Yes, there were lots of direct face-to-face communications with hospital staff. But the loudspeaker paging systems that used to broadcast the usual ?¬¢‚Äö√ᬮ?√¨Calling Dr. —— ?¬¢‚Äö√ᬮ?√¨ have been replaced with a hospital staff equipped with mobile end-points reducing overhead noise and increasing communications as one-on-one connections replace broadcasts. For patients and parents, WLANs permeated this facility, allowing them internet access for communication with remote family members, checking e-mail, keeping colleagues and clients informed, researching medical journals or even allowing the patient to play a game of internet checkers with a remote family member. Mobile phones served the purpose to keep family members connected while traveling to and from the hospital and provide status and updates. It´s this kind of professional and personal value that mobile networking is adding to every industry sector. Mobile networking and communications value is huge.

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Are You Ready for the All-Wireless Enterprise?

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December 4th, 2006

by Meru Networks

Enterprises of all types, including universities, K-12, hospitals, utilities, manufacturers, and government agencies are finding the need to deploy an All-Wireless Enterprise ?¢‚Ǩ‚Äú a network with wireless as a primary infrastructure. There are compelling business reasons for such an architecture including: 1) increased business pressures to enhance competitiveness while reducing IT costs; 2) a growing dependence on mobile devices that increase productivity; and 3) technological advances that are improving price/performance of broadband wireless communications.

To find out if an All-Wireless Enterprise is right for your company download this paper.

Future-Proofing Your WLAN for Next-Generation Voice, Video and Data Applications

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December 4th, 2006

by Colubris Networks

Enterprises need their wireless infrastructure to be future-proof, similar to their wired Ethernet network. Unfortunately, as they try to add voice and other multimedia applications to the wireless local area network (WLAN), many enterprises today are discovering that their wireless infrastructure is anything but future-proof. To support the next-generation of wireless enterprise applications, WLANs need to be able to accommodate voice, video and data.

To find out how download this white paper.

Mobile Workforce for Dummies
by Allen Wyatt

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December 4th, 2006

I am happy to offer our subscribers a book for the first time. Your workforce is changing, and you need to come up with a strategy for meeting their communications needs : one that reflects well on your leadership and the competitive posture of your organization. This book will provide you with solid information to create your own mobile communications strategy : or help you through the befuddlement caused by all the jargon and hype surrounding mobile technology. Regardless of where you stand, this book can provide the answers you need to make confident decisions, helping to steer your organization through this rapidly changing world of mobile communications.

To get started, download the Mobile Workforce for Dummies book by clicking the link above.

Taking Wireless to the Next Level: Fixed-Mobile Convergence

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November 30th, 2006

by DATACOMM RESEARCH COMPANY for Aruba Networks

Fixed-Mobile Convergence (FMC) is touted as the way to provide end-users the same portfolio of services regardless of which devices and networks they happen to be using. There´s just one problem with this definition: It´s long on vision and short on cost-benefit analysis. Fortunately, the FMC value proposition is more compelling. FMC combines different technologies to provide the optimal solution for each requirement. Specifically, FMC harnesses mobile phone networks and wireless local area networks (WLANs) to give end-users the services they want in the places they want, with the best performance and at the lowest cost.

Download this white paper to find out how.

Redefining the Mobile Workforce: How and Why Organizations Are Enabling In-Building Teams

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November 29th, 2006

by Research in Motion (RIM)

A new breed of mobile worker is transforming the workplace: roaming the corridors of factories, offices and other business locations, armed with handhelds linked to a WLAN. Referred to as Corridor Warriors, they benefit from mobile voice and data communications within campuses, satellite sites, warehouses, retail outlets, distribution centers, medical facilities and many other environments. Workers within this increasingly important segment of the mobile workforce, who often belong to a team, share a common need: to stay in touch and stay connected to information throughout the day.

The Corridor Warrior vision elevates communication to a new level, where the strategic benefits and business values may not be readily apparent. Understanding the case for the Corridor Warrior requires relaxing some pre-conceived notions and considering different usage scenarios designed to enhance business productivity and improve efficiency. The business case, as presented in the pages of this paper, is strong and compelling.

To understand the Corridor Warrior business case download this white paper.

Lippis Report Issue 70: Developing Custom Communication Applications For Your Business

October 30th, 2006

Say good-bye to communication silos. The IT and communications industry are gearing up to change the way corporations use communications and write applications, linking them tightly together. Gone will be separate communications applications such as voice mail, instant messaging, e-mail, conferencing, call centers, et al., as separate and distinct applications. These applications will not go away, but access to them will change. Access will be increasingly more integrated and seamless to users while they become ?¢‚Ǩ?ìcallable" services for IT developers seeking to extract human and system delay from business process. Yes, Microsoft announced Unified Communications last June and its ICA relationship with Nortel in July, but this effort is focused on integrating access to communications with users. The real revolution and boom in communications is the common trend lines of IT and communication industries, toward a common service creation model of web services and SOA. In short the industry is serving up communications-enabled business process and all the major players are participating such as Citrix, Microsoft, BEA, Cisco, Avaya, Siemens, Alcatel, Nortel, IBM, Oracle/Siebel/PeopleSoft, Open Source and SAP. All of these players will be wooing IT developers to write their applications on their platform.

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Wireless Communication Integration with your Contact Center Environment

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October 30th, 2006

By InteractCRM

There are an estimated 2 billion people worldwide who communicate wirelessly today. For contact centers, extending their operation to support the SMS channel means a faster, simpler and cost-effective way of servicing their customers. Is your contact center ready to handle this changing customer expectation? Do you have the capability to seamlessly extend your current contact center applications to include the SMS channel, while applying the same rules, SLA´s and workflows for inbound / outbound wireless contacts? To find out how download this white paper.

Pharmaceutical Company Streamlines Password Reset Process

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October 30th, 2006

By Unimax

With Avaya Mailbox Manager and Unimax 2nd Nature

Passwords are one of the most annoying realities in securing IT resources. They are a necessary evil. Most organizations force users to change their passwords to multiple systems creating password fatigue. But this pharmaceutical company needed to streamline the password reset process and support a company goal of employee empowerment. So they deployed Avaya Mailbox Manager and Unimax´s 2nd Nature. The result? Reduced cost and time for resetting passwords. Find out how by downloading this white paper.

Voice-Activated PIN Reset Solution

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October 30th, 2006

By SOFTEL

Costs associated with password resets are significant. In most cases, password resets involve the IT Help Desk who are skilled live agents taking inbound password reset calls from users. Password resets represent valuable time lost from users who need to regain access and IT Help Desk who restore access. Typically, the IT Help Desk will first verify user identity, implement the reset and finally wrap up the event. Password reset consumes 30% of IT Help Desk call volume (Gartner Group) and with a rate of nearly 2 incidents per user per month (Meta Group). This time spent consumes help desk productivity which takes agent time away from addressing more significant technical issues which are less easily automated. These more pressing issues tend to stay in queue longer while Help Desk agents tend to password reset tasks. A speech-enabled solution provides an efficient, cost-effective means to decrease operational costs and boost productivity, with a rapidly realized Return-On-Investment. Find out how by downloading this white paper.