February 14th, 2012
The Unified Communications market has twisted and turned over the past eighteen months, thanks to mobile and cloud computing plus the huge uptick in web plus video collaboration. This market has recovered from the 2009/2010 downturn with a gusto as providers expand UC to include collaboration and mobile platforms while targeting the red hot Small- to Medium-sized Enterprise (SME) market that consist of some seven million employees. With only a third of SMEs having a communication strategy plus less than a quarter with a deployed UC solution, the SME market is huge and wide open. In this Lippis Report Research Note, we take a look at Avaya’s and Siemens’ new UC offering for the SME market from a traditional voice vendor perspective and explore non-traditional SME offerings from Apple, Google, Facebook, Cisco, Microsoft, et al.