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The contact center landscape is experiencing significant changes, both in the business model itself and its underlying technology. The ability to access telephony and applications over the Internet has increased the flexibility of the contact center workforce, introducing a new trend: the work-at-home agent. Driven by a greater need for both flexibility and cost control, cloud contact center solutions (also known as hosted contact centers) are seeing double-digit growth rates. Cloud contact centers provide a number of business benefits: improved business agility, decreased capital expense, and lower total cost of ownership (TCO). This white paper provides a best practices for exploiting cloud base contact centers securely, with compliance controls and built-in disaster recovery.
Providing a work-your-way solution for diverse users with multiple devices, anytime, anywhere
Today’s CIO must deliver innovative business solutions and give employees more freedom to work the way they want – all while reducing IT complexity. Consumer devices have proven to be a cost effective and attractive way to keep employees engaged and productive, but many organizations struggle with securely introducing these devices into the network. Securing corporate data, applications, and systems is essential to any BYOD strategy, and IT organizations need to ensure a secure experience from both a device and network access perspective. As corporations develop an any-device, anywhere strategy, IT needs to know who is on the network, the location of the person, and the type and status of the device. This white paper provides a strategy for implementing BYOD securely.
Increase security and reduce risk by using existing technology in a non-traditional fashion.
Security is all about risk mitigation. How much risk is an agency willing to accept, and how much are they willing to spend to lower that risk to an acceptable level?
There are multiple ways to lower risk, such as:
• Increasing situational awareness through continuous monitoring of network, data, hardware and personnel resources.
• Tightening security policies for employees and guests moving within buildings.
• Increasing physical security measures when entering the building.
• Isolating physical networks.
• Using stronger authentication mechanisms (multi-factor authentication).
• Implementing an identity management system.
Unfortunately, these solutions all come at a financial cost and, in some cases, can actually prevent employees from doing their job, impacting their productivity. This paper suggests that by using some non-traditional devices in a security arsenal, and by using the network as the platform, an organization can significantly increase its security posture and reduce risk without requiring significant behavioral engineering or infrastructure costs.
The formal exhaustion of public IPv4 addresses by the Internet Assigned Numbers Authority in 2011 occurred at a critical turning point in the history of the Internet—namely, at the moment when the typical Internet host is evolving away from the desktop and to the mobile device. As a result, the entire human population is expected to have online access by 2015. Such scale will only be feasible with the abundance of address resources offered by IPv6. As a result, any organization relying on the IT ecosystem enabled by the Internet Protocol—especially those organizations with public-facing content—is at great risk. In the absence of an IPv6 adoption initiative, an organization’s business continuity, business agility and competitive advantage are all endangered. Find out how to mitigate this scenario by downloading this white paper
In this Lippis Report podcast I talk with Prashant, Sr. Director of Server Access Virtualization Product Marketing at Cisco Systems about the new challenges of managing applications and layer 4-7 services in modern data center environments that consist of multiple hypervisors, a wide variety of workloads types and mobile/dynamic virtual machines.
Modern corporate networks are under increasing pressure to support a wider variety of applications thanks to mobile and cloud computing, desktop virtualization plus video traffic having skyrocketed. Not only are bandwidth rates increasing from 1 to 10 to 40 GbE, but most importantly network services are needed to manage and support a different application portfolio mix and network access methods. Network services such as firewalls, WLANs, network diagnostics and monitoring plus application performance acceleration are needed to deliver a consistently excellent user experience. Cisco recently announced an upgrade to its popular Catalyst 6k with the availability of the Supervisor 2T that included re-vamped high performance service modules to deliver these network services. Goyal, product line manager at Cisco Systems joins me to discuss which network services need to be available in modern networks.
Download “A Comprehensive Testing of Cisco Systems Catalyst 6500 Sup2T” report here.
During the week of October 31, 2011, the Lippis Report tested Cisco System’s new Catalyst 6500 with Supervisor 2T or Sup2T for performance, upgradability, control and scalability at Ixia’s modern iSimCity laboratory in Santa Clara CA. By all counts, Cisco’s upgrade of the Catalyst 6500 via its new Sup2T, is its most ambitious and thoughtful yet for the venerable platform. The Sup2T is a major upgrade to the most widely-deployed switching platform in campus and data center networking. It’s the new Catalyst 6500’s network services that deliver most of the value, which is partially found in the Sup2T’s Policy Feature Card or PFC that increases NetFlow monitoring and a new TCAM design offering improved Access Control (ACL), Quality of Service design options, encryption security and many other features. This Lippis Report test verifies many of Cisco’s performance and upgradability claims. While it’s impossible to test all of the Catalyst 6500’s new 200-plus features with the Sup2T, we rather focus on a select few that will have the widest impact on IT business leaders’ product acquisition decision process.
MACsec encryption has become increasing popular and important to campus network design, but previous switch performance degraded when encrypted traffic was passing through it. Here we show that the catalyst 6500 does not suffer a performance degrade while MACsec traffic is passing through it. We tested the Catalyst 6500 via the cPacket Networks cTap 10G passive probe to verify traffic flows were either MACsec encrypted or unencrypted. We found that there is no material difference in throughput performance, other than 802.1ae encryption key overhead, thanks to 16 additional bytes per packet. The cPacket passive probe also measured line rate throughput performance. This is a great short video that verifies how the old encryption performance penalty is now gone.
Download “A Comprehensive Testing of Cisco Systems Catalyst 6500 Sup2T” report here.
There are three major trends sweeping through the enterprise: the rapid rise of the consumerized endpoint, the onset of virtualization and cloud computing, and the growing use of high-definition video conferencing. Each of these critical technologies is transforming business—and forcing a fundamental shift in how security is developed and deployed. In this white paper, Cisco describes its SecureX architecture and how it has evolved IT security so that IT leaders can enjoy the benefits of these IT trends securely.
This one page at-a-glance brief on Security and Compliance for Virtual Computing provides a snapshot view of Cisco’s new Virtual Security Gateway (VSG) for Cisco Nexus® 1000V Series Switches. VSG delivers security, compliance and trusted access for virtual data center and cloud computing environments.
Download the Virtual Security Gateway (VSG) for Cisco Nexus® 1000V Series Switches here.
-Has read the Cisco Security Information and Event Management and Borderless Networks Enterprise Deployment Guide
-Wants to connect Borderless Networks to a Splunk SIEM solution
-Wants to gain a general understanding of the Splunk SIEM solution
-Has a level of understanding equivalent to a CCNA® certification
-Wants to solve compliance and regulatory reporting problems
-Wants to enhance network security and operations
-Wants to improve IT operational efficiency
-Wants the assurance of a validated solution
-Has read the Cisco Security Information and Event Management and Borderless Networks Enterprise Deployment Guide
-Wants to connect Borderless Networks to a RSA SIEM solution
-Wants to gain a general understanding of the RSA SIEM solution
-Has a level of understanding equivalent to a CCNA® certification
-Wants to solve compliance and regulatory reporting problems
-Wants to enhance network security and operations
-Wants to improve IT operational efficiency
-Wants the assurance of a validated solution
-Has read the Cisco Security Information and Event Management and Borderless Networks Enterprise Deployment -Guide
-Wants to connect Borderless Networks to a nFX Cinxi One SIEM solution
-Wants to gain a general understanding of the nFX Cinxi One SIEM solution
-Has a level of understanding equivalent to a CCNA® certification
-Wants to solve compliance and regulatory reporting problems
-Wants to enhance network security and operations
-Wants to improve IT operational efficiency
-Wants the assurance of a validated solution
-Has read the Cisco Security Information and Event Management and Borderless Networks Enterprise Deployment Guide
-Wants to connect Borderless Networks to a LogLogic SIEM solution
-Wants to gain a general understanding of the LogLogic SIEM solution
-Has a level of understanding equivalent to a CCNA® certification
-Wants to solve compliance and regulatory reporting problems
-Wants to enhance network security and operations
-Wants to improve IT operational efficiency
-Wants the assurance of a validated solution
