Tapping into the Potential of Virtual Teams With Siemens Enterprise Communications

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Ross Sedgewick

Unstructured business process is more distributed than ever thanks to smartphone platforms iOS and Android. As the workforce has become more mobile, work teams have become more distributed and virtual. Mobility brings freedom and increased individual productivity but a new study finds that working in virtual teams has a long way to go before group productivity climbs. I discuss how to tap into the huge potential of organized virtual teams through Unified Communications and Collaboration or UCC with Ross Sedgewick, Global Marketing at Siemens Enterprise Communications.

Duration: 14:50 minutes

Lippis Intro/Analysis @ : 00:10 sec

Question 1 @ 1:26 sec: Ross, lets start with the study. What were the main findings about virtual teams?

Question 2 @ 6:24 sec: Ross, there’s a lot of untapped productivity in today’s virtual teams. One main problem is that people are using old tools like email, voice and conference calls while virtual and they are getting frustrated with them. What are the new tools for virtual teams?

Question 3 @ 9:36 sec: Ross, Siemens’s approach to virtual team collaboration tools is called amplifyTEAMS. What is amplifyTEAMS and how does it increase virtual team productivity?

Question 4 @ 12:55 sec: Ross, what’s the business outcome gain when organizations implement amplifyTEAMS?

Siemens Enterprise Communications Rethinks The Future of User Communication Interfaces and Experience

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Jan Hickish

The communications industry changed in 2007 with the iPhone introduction, resulting in a fundamental change in the way people communicate!  Smartphone communications experience is richer and as such employees are demanding to use their iOS and Android devices at work, which has ushered in the Bring You Own Devices era.   But there’s a divide between smartphones and Unified Communications and Collaboration (UCC)?  How do IT leaders bridge the gap between BYOD and UCC investments?  I talk with Jan Hickisch of Siemens about the bridge it’s building to link BYOD and UCC from a user experience point of view.

Duration 9 minutes and 32 seconds:

Lippis Intro/Analysis @ : 00:10 sec

Question 1 @ 2:01 sec: Let’s start with a discussion about how Siemens is adjusting its product set to user adoption of mobile platforms and what changes you anticipate in user experience

Question 2 @ 3:05 sec: There’s a concept that Siemens calls “vibrant conversations” to describe the future of user experience.  Can you elaborate?

Question 3 @ 5:00 sec: Another Siemens’ concept in the area of user interfaces and experiences is “thought trail”.  What is it and how does it work?

Question 4 @ 6:43 sec:  There’s one last concept I want to explore and that’s “unified domains” for presence, messaging, contact and directory integration within OpenScape UC Mobile? What is unified domains and how does it work.

Question 5 @ 7:47 sec:  The coolest feature of OpenScape UC Mobile is Call Swipe; can you quickly describe?

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The New Personal Era of Unified Communications

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The adoption rate of Unified Communications and Collaboration or UCC has been disappointing.  Its value proposition was rooted in its ability to unify different ways people communicate in the hope that business process would be streamlined, productivity increased and cost reduced.   Some of this is true, but we are entering a new era where most of the underlying UCC assumptions are no longer valid.  Chris Hummel, Chief Commercial Officer at Siemens Enterprise Communications and I believe that a new “people and team” driven UC architecture is emerging that includes mobility, video, social and cloud that’s focused on individual productivity.  In this Lippis Report podcast we discuss a new way to think about and evaluate UCC in the mobile Internet age.

 

Duration: 23:16

 

Lippis Intro/Analysis @ 00:10 sec

 

Question 1 @ 2:09 sec: Chris, let’s start with a discussion about why the UCC market has not been deployed as widely as many industry observers anticipated?

 

Question 2 @ 4:12 sec: Chris, how do UCC offerings need to change to make UCC more appealing to enterprise buyers?

 

Question 3 @ 8:21 sec: Chris, how does the people and team approach to UCC manifest in terms of products and services and what are the anticipated business outcomes?

 

Question 4 @ 17:04 sec: Chris, are we entering into a new productivity period where smart IT business leaders will seek to measure personal productivity gains made through individual centered UCC?

Siemens Makes OpenScape UC Mobile and Scalable in Version 7

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Unified Communications or UC vendors have not provided a consistent user experience spanning desktop to mobile devices, as most implementations require multiple mobile apps to access presence, messaging, directory, contacts and communications. As such, mobile workers have been cut off from existing corporate UC tools at the rate of BYOD growth. Jan Hickisch, VP Portfolio Management UCC, Platforms & Endpoints at Siemens Enterprise Communications, joins me to talk about UC scale and mobility addressed in its OpenScape UC Suite V7

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Posted in Siemens, Unified Communication, Videos

Siemens On The State-of-Enterprise Communications

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Siemens Enterprise Communications released the results of its State of Enterprise Communications 2012 Study, which found, not surprisingly that pure IP infrastructures save enterprises 43% over traditional PBX systems. The study found that an increasingly mobile workforce is forcing more enterprises to adapt cloud technology and that staff training and headcount issues often delay a company’s migration to a unified communications (UC) platform. The study examines enterprise communications practices worldwide, including the influences of mobile and cloud computing on communications infrastructures. Rick Puskar SVP of Global Portfolio Management Innovation at Siemens is my guest as we discuss the state-of-enterprise communications and how IT business leaders can gain from its findings.

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Posted in Featured Download, Podcasts, Siemens, Unified Communication

Debunking Security Concerns with CloudContact Centers

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By Siemens Enterprise Communications

The contact center landscape is experiencing significant changes, both in the business model itself and its underlying technology. The ability to access telephony and applications over the Internet has increased the flexibility of the contact center workforce, introducing a new trend: the work-at-home agent. Driven by a greater need for both flexibility and cost control, cloud contact center solutions (also known as hosted contact centers) are seeing double-digit growth rates. Cloud contact centers provide a number of business benefits: improved business agility, decreased capital expense, and lower total cost of ownership (TCO). This white paper provides a best practices for exploiting cloud base contact centers securely, with compliance controls and built-in disaster recovery.

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Posted in Network Security, Siemens, Unified Communication

Your World Has Changed Is It time to Think about Unified Communications?

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By Siemens Enterprise Communications, Inc.

Until recently, technologies such as unified communications (UC) might have seemed strictly the domain of big business. Now, though, UC goes straight to the heart of many of the SMB challenges you face.

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Posted in Siemens, Unified Communication, White Papers

The Communications Tipping Point Is Here… Are You Ready?

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Siemens Enterprise Communications, Inc.

There’s a paradigm shift coming. And it’s going to have a huge impact on your business communications. It will challenge longstanding conventions of total cost of ownership, of deployment models, and of just how, where and when we engage with colleagues, customers and stakeholders. It’s going to significantly alter the communications status quo. And failure to respond will put your competitive advantage at risk. It’s the collision of five megatrends that will forever change our working practices, our relationships with communication devices, and our ability to work productively, efficiently and creatively. It’s as significant as the advent of the internet, and it’s going to usher in a new era of cloud communications. And it’s happening right now.
Is your business prepared for the Communications Tipping Point?

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Posted in Enterprise Virtualization, Network Infrastructure, Siemens, White Papers

OpenScape Cloud Defines New UCaaS Market

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Paul McMillanThe UC market is rapidly moving toward a cloud service for the small to medium business (SMB) market, thanks to Siemens Enterprise Communications and others offering powerful communications and office productivity software delivered as a service. Cloud services offer the SMB market with some of the same IT services that large enterprises enjoy, but without the complexity and cost. For example, Siemens has been working with Google to offer its OpenScape Cloud Service that integrates features into Google applications, like click to call/conference, etc. In this Lippis Report podcast, I talk with Paul McMillan, Director UC Technical Vision & Strategy at Siemens Enterprise Communications, about the SMB market and how its OpenScape Cloud Services is offering new, innovative solutions that allows these firms to be more competitive and agile.

Automating the Virtual Data Center

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By Siemens Enterprise Communications

One of the greatest obstacles of virtualization is the assignment and allocation of appropriate network resources as virtual machines (VMs) are provisioned amongst diverse network locations. Virtualizing a single data center introduces a number of challenges, not the least of which necessitates moves, adds and changes of virtual images, which adds network provisioning complexity and impacts IT administration workload. Virtualized data center networks need to provide automation, visibility and mobility to support multi-vendor storage, virtualization software and server environments.

Find out how by downloading this white paper:

The Proven Financial Benefits of SIP Trunk Consolidation

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By Siemens Enterprise Communications

In the U.S., a Pacific Northwest state is saving almost $2 million per year by deploying IP Least Cost Routing. A New York-based insurance company has shifted 70,000 calls per week onto its new internal SIP network, saving about 13,000 hours per month of voice traffic which previously had gone to a PSTN carrier. Meanwhile, in Europe, a large manufacturing company is saving 35% of its inter-site communication costs by moving to SIP Trunking.

SIP Trunking is a well-proven technology, with many carriers offering the service, both domestically and internationally. Typical savings from using SIP Trunking can range from 25% to 50%.

Find out how to use SIP and save by downloading this paper

Intelligent Branch Solutions for Enterprises, Service Providers, and Cloud Applications

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By Siemens Enterprise Communications

This white paper examines the requirements for and use of Intelligent Branches and Gateways for Enterprise, Service Provider and Cloud Applications. It explains how modern communications products can provide scalable and feature-rich communications. The paper also shows how Intelligent Branch Solutions save significant bandwidth to the Branch and explores some of the new features required for next-generation Intelligent Branch solutions.

Find out how by downloading this white paper

Virtualization Comes to the Contact Center with Siemens OpenScape Contact Center V8

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George DespinicContact center technology is being virtualized at the agent desktop and server levels offering favorable economics, agent flexibility and a centralized data center deployment design. For Siemens Enterprise Communications, a leader in the Contact Center market, its OpenScape Contact Center V8 software runs on top of a VMware hypervisor. In addition to efficient server deployment V8 adds powerful agent features such as a Web-based agent, supervisor and management desktops making it easier to deploy home-based or remote agents virtually at multiple locations. George Despinic, Global Contact Center Marketing Manager for Siemens Enterprise Communications is my guest as we discuss the company’s OpenScape Contact Center V8 that puts contact center functionality in a virtualized data center offering new design and economic options for contact center deployments.

Siemens Changes UC Market with OpenScape UC Server 2010

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Kathy HeilmannThe Unified Communications (UC) market is changing significantly in terms of how solutions are deployed, services are packaged and systems procured. Siemens addressed all of these areas in one fell swoop with the recently released OpenScape UC Server 2010. Siemens announced new licensing options for endpoints and integrated UC endpoint services in packaged solutions including social media plug-ins such as Twitter. Kathy Heilmann, Director, Large Enterprise Voice and UC Solutions Marketing at Siemens Enterprise Communications joined me to talk about the new rules of UC procurement and its value to IT business leaders.