Unified Communications: Unleashing Transformation, Efficiency, Collaboration and Compliance

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By Aberdeen Group

With so many potential points of contact: desk phones, soft phones, voice messaging, e-mail, video conferencing, texting, social media, mobile devices etc., how can we ever actually be reached within a reasonable timeframe? How does UC transform an organization’s communications infrastructure, improve efficiency, optimize work processes, and provide for business continuity and compliance? To find out, in February and March 2010, Aberdeen Group surveyed 184 organizations in more then 28 countries around the world. This paper is the result of that effort.

Find out what Aberdeen learned by downloading this whitepaper.