Debunking Security Concerns with CloudContact Centers
By Siemens Enterprise Communications
The contact center landscape is experiencing significant changes, both in the business model itself and its underlying technology. The ability to access telephony and applications over the Internet has increased the flexibility of the contact center workforce, introducing a new trend: the work-at-home agent. Driven by a greater need for both flexibility and cost control, cloud contact center solutions (also known as hosted contact centers) are seeing double-digit growth rates. Cloud contact centers provide a number of business benefits: improved business agility, decreased capital expense, and lower total cost of ownership (TCO). This white paper provides a best practices for exploiting cloud base contact centers securely, with compliance controls and built-in disaster recovery.