2012 State of EnterpriseCommunications Global Findings
Research by ReRez Research
Enterprise communications is in transition from PBX to IP, from premises to cloud, and from voice to video to web collaboration. Siemens Enterprise Communications decided to commission ReRez Research of Dallas, Texas, to survey the state of enterprise communications at the beginning of 2012. We found that global organizations are in a state of flux/transition. They are running their PBX solutions alongside the new IP system, for smooth transitioning. We found evidence that nearly half have plans to move their communications to the cloud in 2012. But gaps in critical skills areas, such as cloud, are combining with chronic understaffing and high turnover to hinder the transition to IP-based communications.