Real-World IP Telephony: A Look at What Midsize and Large Companies Really Spend
By Robin Gareiss Nemertes Research
Although line shipments for IP telephony have outstripped TDM for some time, many organizations have not yet fully replaced their TDM phones. In fact, only 17% of companies have fully deployed the technology, and the bulk of those are small and midsize businesses. Larger organizations have rolled out the technology in a spotty manner where the TDM system is end-of-life, or other tactical reasons. IT organizations are evaluating the economics, plus desktop IP phones investment when people increasingly rely on mobile devices and soft clients.
Many others are re-evaluating the market as they solidify unified-communications plans and once again contemplate go-forward strategy for IPT. Will they use the same vendor(s)? Will they shift to a hosted- or managed-services model? And what is the true business case? Understanding the true costs is crucial to a successful business case—and a cost-effective implementation.