Virtualization Comes to the Contact Center with Siemens OpenScape Contact Center V8
Contact center technology is being virtualized at the agent desktop and server levels offering favorable economics, agent flexibility and a centralized data center deployment design. For Siemens Enterprise Communications, a leader in the Contact Center market, its OpenScape Contact Center V8 software runs on top of a VMware hypervisor. In addition to efficient server deployment V8 adds powerful agent features such as a Web-based agent, supervisor and management desktops making it easier to deploy home-based or remote agents virtually at multiple locations. George Despinic, Global Contact Center Marketing Manager for Siemens Enterprise Communications is my guest as we discuss the company’s OpenScape Contact Center V8 that puts contact center functionality in a virtualized data center offering new design and economic options for contact center deployments.
Nick Lippis said:
September 27th, 2010 at 4:40 pm
Virtualization Comes to the Contact Center with Siemens OpenScape Contact Center V8 http://bit.ly/bKhvwe
Timo K said:
September 27th, 2010 at 5:08 pm
RT @NickLippis Virtualization Comes to the Contact Center with Siemens OpenScape Contact Center V8 http://bit.ly/bKhvwe http://bit.ly/axntAG
Siemens Enterprise said:
September 28th, 2010 at 6:30 am
RT @NickLippis: Virtualization Comes to the Contact Center with Siemens OpenScape Contact Center V8 http://bit.ly/bKhvwe
Siemens Enterprise said:
September 28th, 2010 at 10:04 am
Our very own George Despinic talks with @NickLippis about virtutalization in the contact center http://bit.ly/dairHV #openscapecontactcenter
Telecom Services said:
September 28th, 2010 at 10:23 am
RT @Nicklippis: Virtualization Comes to the Contact Center with Siemens OpenScape Contact Center V8 http://bit.ly/bKhvwe
Peter Baeten said:
September 28th, 2010 at 10:53 am
RT @NickLippis: Virtualization Comes to the Contact Center with Siemens OpenScape Contact Center V8 http://bit.ly/bKhvwe
Gail Twist said:
September 28th, 2010 at 12:23 pm
RT @OpenComms: Our very own George Despinic talks with @NickLippis about virtutalization in the contact center http://bit.ly/dairHV #openscapecontactcenter
alessandro said:
October 14th, 2010 at 6:36 am
Interesting article. http://lnkd.in/nag8WG
Nick Lippis said:
November 3rd, 2010 at 3:15 pm
Virtualization Comes to the Contact Center with Siemens OpenScape Contact Center V8 via the Lippis Report http://bit.ly/ag7btX
Geert Weterings said:
November 4th, 2010 at 8:31 am
Interesting article. http://lnkd.in/ns_nnm