Virtualization Comes to the Contact Center with Siemens OpenScape Contact Center V8

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George DespinicContact center technology is being virtualized at the agent desktop and server levels offering favorable economics, agent flexibility and a centralized data center deployment design. For Siemens Enterprise Communications, a leader in the Contact Center market, its OpenScape Contact Center V8 software runs on top of a VMware hypervisor. In addition to efficient server deployment V8 adds powerful agent features such as a Web-based agent, supervisor and management desktops making it easier to deploy home-based or remote agents virtually at multiple locations. George Despinic, Global Contact Center Marketing Manager for Siemens Enterprise Communications is my guest as we discuss the company’s OpenScape Contact Center V8 that puts contact center functionality in a virtualized data center offering new design and economic options for contact center deployments.

10 Debates over Virtualization Comes to the Contact Center with Siemens OpenScape Contact Center V8

  1. Nick Lippis said:

    Virtualization Comes to the Contact Center with Siemens OpenScape Contact Center V8 http://bit.ly/bKhvwe

  2. Timo K said:

    RT @NickLippis Virtualization Comes to the Contact Center with Siemens OpenScape Contact Center V8 http://bit.ly/bKhvwe http://bit.ly/axntAG

  3. Siemens Enterprise said:

    RT @NickLippis: Virtualization Comes to the Contact Center with Siemens OpenScape Contact Center V8 http://bit.ly/bKhvwe

  4. Siemens Enterprise said:

    Our very own George Despinic talks with @NickLippis about virtutalization in the contact center http://bit.ly/dairHV #openscapecontactcenter

  5. Telecom Services said:

    RT @Nicklippis: Virtualization Comes to the Contact Center with Siemens OpenScape Contact Center V8 http://bit.ly/bKhvwe

  6. Peter Baeten said:

    RT @NickLippis: Virtualization Comes to the Contact Center with Siemens OpenScape Contact Center V8 http://bit.ly/bKhvwe

  7. Gail Twist said:

    RT @OpenComms: Our very own George Despinic talks with @NickLippis about virtutalization in the contact center http://bit.ly/dairHV #openscapecontactcenter

  8. alessandro said:

    Interesting article. http://lnkd.in/nag8WG

  9. Nick Lippis said:

    Virtualization Comes to the Contact Center with Siemens OpenScape Contact Center V8 via the Lippis Report http://bit.ly/ag7btX

  10. Geert Weterings said:

    Interesting article. http://lnkd.in/ns_nnm