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Avaya AuraTM New Architecture for Multimodal Self- Service and Routing

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By opusresearch

Disparate modes call for disparate measures. Avaya’s new unified communications architecture, Avaya Aura, supports self-service (based on the Voice Portal) and intelligent routing over IP and hybrid networks. Cross-channel interactions are coordinated by a new “Session Manager” function. This white paper provides an analyst view of Avaya’s Aura architecture.

Read it now by downloading this paper.

Discuss this article (4)

Posted in Avaya, Unified Communication

4 Debates over Avaya AuraTM New Architecture for Multimodal Self- Service and Routing

  1. Nick Lippis said:
    May 7th, 2010 at 9:55 am

    opusresearch on #Avaya Aura New Architecture for contact center app Multimodal Self- Service and Routing http://bit.ly/ddtZRK

  2. EMW said:
    May 7th, 2010 at 10:55 am

    RT @Nicklippis: opusresearch on #Avaya Aura New Architecture for contact center app Multimodal Self- Service and Routing http://bit.ly/ddtZRK

  3. Nick Lippis said:
    May 7th, 2010 at 1:55 pm

    opusresearch on #Avaya Aura New Architecture for contact center app Multimodal Self- Service and Routing http://bit.ly/ddtZRK

  4. Nick Lippis said:
    May 10th, 2010 at 2:17 am

    Avaya AuraTM New Architecture for Multimodal Self- Service and Routing http://bit.ly/bi2a11

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