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Avaya AuraTM New Architecture for Multimodal Self- Service and Routing

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By opusresearch

Disparate modes call for disparate measures. Avaya’s new unified communications architecture, Avaya Aura, supports self-service (based on the Voice Portal) and intelligent routing over IP and hybrid networks. Cross-channel interactions are coordinated by a new “Session Manager” function. This white paper provides an analyst view of Avaya’s Aura architecture.

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Discuss this article (3)

Posted in Avaya, Unified Communication

3 Debates over Avaya AuraTM New Architecture for Multimodal Self- Service and Routing

  1. Nick Lippis said:
    May 7th, 2010 at 9:55 am

    opusresearch on #Avaya Aura New Architecture for contact center app Multimodal Self- Service and Routing http://bit.ly/ddtZRK

  2. EMW said:
    May 7th, 2010 at 10:55 am

    RT @Nicklippis: opusresearch on #Avaya Aura New Architecture for contact center app Multimodal Self- Service and Routing http://bit.ly/ddtZRK

  3. Nick Lippis said:
    May 10th, 2010 at 2:17 am

    Avaya AuraTM New Architecture for Multimodal Self- Service and Routing http://bit.ly/bi2a11

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