Avaya AuraTM New Architecture for Multimodal Self- Service and Routing
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By opusresearch
Disparate modes call for disparate measures. Avaya’s new unified communications architecture, Avaya Aura, supports self-service (based on the Voice Portal) and intelligent routing over IP and hybrid networks. Cross-channel interactions are coordinated by a new “Session Manager” function. This white paper provides an analyst view of Avaya’s Aura architecture.
Read it now by downloading this paper.




Nick Lippis said:
May 7th, 2010 at 9:55 am
opusresearch on #Avaya Aura New Architecture for contact center app Multimodal Self- Service and Routing http://bit.ly/ddtZRK
EMW said:
May 7th, 2010 at 10:55 am
RT @Nicklippis: opusresearch on #Avaya Aura New Architecture for contact center app Multimodal Self- Service and Routing http://bit.ly/ddtZRK
Nick Lippis said:
May 10th, 2010 at 2:17 am
Avaya AuraTM New Architecture for Multimodal Self- Service and Routing http://bit.ly/bi2a11