How Customer Intelligence Can Help Small Businesses Deliver Results

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By Yankee Group

IP communications not only helps small- and mid-size businesses (SMBs) grow their business by providing easy-to-access customer intelligence, but it also reduces the cost of operations by helping businesses uncover critical data and act upon it. This is the biggest priority for SMBs over the next year, according to Yankee Group’s Anywhere Enterprise—SMB: 2009 U.S. Transforming Infrastructure and Transforming Applications Survey. Even in difficult economic climates, SMBs recognize the value that a deeper understanding of their customers and interactions between employees and customers can provide. It is all about how actionable customer intelligence can create a positive change for their business. Consequently, when SMBs are asked to name the biggest priority for their organization over the next year, the top three responses are: operational efficiencies, more customer focus and automating business processes, in that order. These priorities demand a new way of doing business, a new way to interact with customers and a new foundation.

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5 Debates over How Customer Intelligence Can Help Small Businesses Deliver Results

  1. Christian Larocque said:

    RT @Nicklippis: How Customer Intelligence Can Help Small Businesses Deliver Results http://bit.ly/bxpGDm

  2. Christian Larocque said:

    RT @Nicklippis: How Customer Intelligence Can Help Small Businesses Deliver Results http://bit.ly/bxpGDm

  3. Customer Intelligence said:

    Great ideas on using customer intelligence to help your business. Thanks for posting.

  4. Sung Mollet said:

    You need an LLC. There are other options to consider like method of taxation, operating agreement, state of origination, business license, and others. I work with clients every week on LLC formation. Let me know if you have any questions.

  5. Tuan Rozanski said:

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