Avaya Announces Nortel Integration Road Map: Nortel Customers Protected, Nortel Channel Embraced

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By IDC

This IDC Flash examines Avaya’s January 19, 2010, announcement of the road map for integration of Nortel into the Avaya portfolio of products and services. Avaya’s customers, and more especially those from Nortel Enterprise Solutions, have been anxiously — and in some cases fearfully — awaiting Avaya’s integration plans of the Nortel assets it purchased. To customers’ delight, Avaya has quickly laid out a comprehensive investment protection plan for legacy Nortel customers that ensures six years of support following any end-of-sale product. Its road map is consistent and clearly defined for each of its four business units (Unified Communications [UC], Contact Center, SME, and Data) as well as its services organization. The swiftness of completing these tasks, while necessary, is commendable and demonstrates to the market that Avaya’s “Protect, Extend, Grow” strategy is not a bait and switch tactic. The three-pronged approach is open standards driven and strives to allow customers on any legacy equipment — Nortel or otherwise — to evolve at their own pace.

Download IDC’s take on the Avaya roadmaps here.

7 Debates over Avaya Announces Nortel Integration Road Map: Nortel Customers Protected, Nortel Channel Embraced

  1. Nick Lippis said:

    Avaya Announces Nortel Integration Road Map: Nortel Customers Protected, Nortel Channel Embraced http://bit.ly/bzMgrB

  2. kenching said:

    RT @NickLippis: Avaya Announces Nortel Integration Road Map: Nortel Customers Protected, Nortel Channel Embraced http://bit.ly/bzMgrB @myen

  3. Nick Lippis said:

    Avaya Announces Nortel Integration Road Map: Nortel Customers Protected, Nortel Channel Embraced http://bit.ly/bzMgrB

  4. Steven Given said:

    http://bit.ly/bcM3dL – Avaya Announces Nortel Integration Road Map: Nortel Customers Protected, Nortel Channel Embraced

  5. Steven Fournier said:

    RT @stevengiven: http://bit.ly/bcM3dL – Avaya Announces Nortel Integration Road Map: Nortel Customers Protected, Nortel Channel Embraced

  6. Alonzo Tohill said:

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  7. Techsurvey said:

    After one year Avaya is in serious problems because they are out of cash. So now they are trying to convince wall street they are healthy and ready to jump in the public market again!? Nortel deal wasn’t really as good as they are saying. They have 6 billion in debt, last week they acquire Sipera I don’t know where will the money come from to pay another takeover. So I think basically they are almost out of money to run the business. So sad.