Virtualizing Contact Centers: The EDS-Avaya approach
By Avaya & EDS
Contact center decision-makers are focused on helping their company increase operational efficiencies and customer satisfaction. New contact center technologies, labor and market uncertainties are leading organizations to transition to an IP-based, or virtualized, model. This new paradigm removes significant operating expense from an enterprise, vastly simplifies the application and network infrastructure, and facilitates new contact center operating models such as agent off-shoring. These new architectures and operating models can dramatically reduce costs and improve an organization’s responsiveness to marketplace changes. This white paper is based upon years of real-world experience afforded by the Avaya/EDS partnership.
To find out about virtualization and how your company can benefit from it download this white paper.
Contact Center said:
December 3rd, 2009 at 6:09 pm
Communication is the key to running a good company. This simplistic idea can be the determining factor in your businesses success or downfall. A lot has to do first hand experience, but most of it is just having the right attitude.