Virtualizing Contact Centers: The EDS-Avaya approach
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By Avaya & EDS
Contact center decision-makers are focused on helping their company increase operational efficiencies and customer satisfaction. New contact center technologies, labor and market uncertainties are leading organizations to transition to an IP-based, or virtualized, model. This new paradigm removes significant operating expense from an enterprise, vastly simplifies the application and network infrastructure, and facilitates new contact center operating models such as agent off-shoring. These new architectures and operating models can dramatically reduce costs and improve an organization’s responsiveness to marketplace changes. This white paper is based upon years of real-world experience afforded by the Avaya/EDS partnership.
To find out about virtualization and how your company can benefit from it download this white paper.
Nick Lippis said:
May 18th, 2009 at 9:45 pm
Virtualizing Contact Centers: The EDS-Avaya approach http://tinyurl.com/q8yg6f
cmcgugan said:
May 19th, 2009 at 7:34 am
RT @NickLippis: Virtualizing Contact Centers: The EDS-Avaya approach http://tinyurl.com/q8yg6f
Avaya DevConnect said:
May 19th, 2009 at 11:42 am
RT @cmcgugan: RT @NickLippis: Virtualizing Contact Centers: The EDS-Avaya approach http://tinyurl.com/q8yg6f
Brian Miller said:
May 19th, 2009 at 11:23 pm
RT @devconnect @cmcgugan @NickLippis: Virtualizing Contact Centers: The EDS-Avaya approach http://tinyurl.com/q8yg6f
Nick Lippis said:
May 27th, 2009 at 2:58 pm
EDS & Avaya Show How to Virtualize Contact Centers http://bit.ly/nUS0N
Contact Center said:
December 3rd, 2009 at 6:09 pm
Communication is the key to running a good company. This simplistic idea can be the determining factor in your businesses success or downfall. A lot has to do first hand experience, but most of it is just having the right attitude.