NICE Adds Voice Recording Solution To Cisco AXP Branch Platform
Voice recording in branch offices and retail stores are becoming mandatory requirements as executive management seeks to capture customer interactions to better understand and optimize customer and market dynamics. Also new and stricter regulations for financial organizations are driving the need to record customer interactions at the branch level. NICE Systems has teamed up with Cisco Systems to deliver their Network Embedded VoIP logger on top of Cisco’s AXP or Application eXtension Platform, which resides within its Integrated Services Router (ISR). In this podcast I talk with Nadav Doron Director of Branch Solutions for NICE Systems about the AXP as a development platform, the business value it creates and branch optimization realized.
If you have voice recording requirements in your branch offices, then you need to listen to this podcast.