Comments on: Lippis Report Issue 105: What I Learned At Interop http://lippisreport.com/2008/05/lippis-report-issue-105-what-i-learned-at-interop/ Resources for Network / IT Business Decision Makers Wed, 23 May 2012 20:10:36 +0000 hourly 1 http://wordpress.org/?v=3.0 By: Art Rosenberg http://lippisreport.com/2008/05/lippis-report-issue-105-what-i-learned-at-interop/comment-page-1/#comment-73140 Art Rosenberg Wed, 07 May 2008 14:54:29 +0000 http://lippisreport.com/2008/05/05/lippis-report-issue-105-what-i-learned-at-interop/#comment-73140 I should also point out that moving to applications-based contact initiation via "CEBP" is another step in the right direction of UC. This is where a business process needs to contact a person, and, believe me, its not with a voice conversation, but with messaging (with voice or text interfaces) and online interactions. The business process application may also intelligently coordinate a voice conference with other people when necessary, based on presence, availability, calendars, etc. This where the Internet and mobile devices will enable notifications (messages) to be delivered to people wherever they happen to be, along with real-time, contextual response links. So CEBP is simply an extension of UC in allowing applications to also efficiently contact people and deliver information in real-time through messaging. The problem that UC is really trying to solve is making contact with people as flexibly and time-efficiently as possible. Telephony alone could never do that! I should also point out that moving to applications-based contact initiation via “CEBP” is another step in the right direction of UC. This is where a business process needs to contact a person, and, believe me, its not with a voice conversation, but with messaging (with voice or text interfaces) and online interactions. The business process application may also intelligently coordinate a voice conference with other people when necessary, based on presence, availability, calendars, etc. This where the Internet and mobile devices will enable notifications (messages) to be delivered to people wherever they happen to be, along with real-time, contextual response links.

So CEBP is simply an extension of UC in allowing applications to also efficiently contact people and deliver information in real-time through messaging. The problem that UC is really trying to solve is making contact with people as flexibly and time-efficiently as possible. Telephony alone could never do that!

]]> By: Art Rosenberg http://lippisreport.com/2008/05/lippis-report-issue-105-what-i-learned-at-interop/comment-page-1/#comment-73137 Art Rosenberg Wed, 07 May 2008 14:29:56 +0000 http://lippisreport.com/2008/05/05/lippis-report-issue-105-what-i-learned-at-interop/#comment-73137 Nathan, How off-base can you get about what unified communications is all about? I can't really blame you for confusing "unified communications" with IP Telephony (IPT), because the biggest change in technology and business communications is taking place with the role of phone calls. Not only is the network infrastructure for voice telephony changing (VoIP), and the user interfaces moving away from the limitations of the TUI to richer, screen-based flexibility, but the use of more intelligent presence and availability and the seamless interoperability between all forms of messaging and information exchange with conversational voice contacts, will make for more flexible and efficient business operations. Voice telephony is no longer the only form of real-time communications, and it has always been a location-based connection, rather than a person or role-based form of contact. In business, the latter is becoming recognized as the real objective for real-time person-to-person contacts, as opposed to socializing. With presence-based IM, text messaging and information exchange have also become real-time, and but also allow escalation to the efficiencies of voice conversation once a successful contact has been efficiently established. Changing TDM telephony to SIP-based IP Telephony is a migration step towards unified communications, but it is not going to replace the increasing dominance and efficiencies of both real-time and asynchronous forms of messaging in business communications and information exchange. Respectfully, Art Rosenberg The Unified-View Nathan,

How off-base can you get about what unified communications is all about?

I can’t really blame you for confusing “unified communications” with IP Telephony (IPT), because the biggest change in technology and business communications is taking place with the role of phone calls. Not only is the network infrastructure for voice telephony changing (VoIP), and the user interfaces moving away from the limitations of the TUI to richer, screen-based flexibility, but the use of more intelligent presence and availability and the seamless interoperability between all forms of messaging and information exchange with conversational voice contacts, will make for more flexible and efficient business operations.

Voice telephony is no longer the only form of real-time communications, and it has always been a location-based connection, rather than a person or role-based form of contact. In business, the latter is becoming recognized as the real objective for real-time person-to-person contacts, as opposed to socializing. With presence-based IM, text messaging and information exchange have also become real-time, and but also allow escalation to the efficiencies of voice conversation once a successful contact has been efficiently established.

Changing TDM telephony to SIP-based IP Telephony is a migration step towards unified communications, but it is not going to replace the increasing dominance and efficiencies of both real-time and asynchronous forms of messaging in business communications and information exchange.

Respectfully,

Art Rosenberg
The Unified-View

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