The Ultimate UC Experience: Office Communications Server Integrated with Avaya Communication Manager

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Unified Communications (UC) relies on open standards to deliver its promise of simplifying communications, improving productivity, and bringing the information worker closer to the frontline of the enterprise. No better enabler of UC's promise can be found than with the integration of Avaya Communication Manager with Microsoft Office Communications Server.

Avaya and Microsoft have partnered to develop a tight integration between an existing Avaya Communication Manager environment and a new OCS environment. It allows Microsoft Office Communicator clients to "Ëśclick to communicate' and otherwise control calls on their Avaya desk phone, seamlessly, from their PC desktop. It also provides advanced presence, displaying the phone's on-hook/off-hook status on OCS users' buddy lists. This integration really delivers the sizzle of UC.

This white paper outlines the elegant way in which OCS can integrate into Avaya Communication Manager, describes the user experience, shows a reference architecture, and outlines the benefits.

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