Dental Provider Gains Efficiencies With Converged Network

by Cisco Systems

When Willamette Dental opened in 1970, it had one office in Portland, Oregon. Today, the full-service dentistry organization has more than 60 offices throughout Oregon, Washington, Idaho, and Nevada.

EXECUTIVE SUMMARY WILLAMETTE DENTAL

  • Industry: Healthcare
  • Location: Hillsboro, Oregon
  • Number of Employees: 1,300

BUSINESS CHALLENGE

  • Productivity of dental office staff was hampered by lack of adequate phone service
  • Network capacity limited growth, and lack of redundancy put company at risk for business disruption
  • Company lacked the capacity and resiliency to implement electronic dental records application
  • Avoid the cost of a US$250,000 seven-year old PBX upgrade

NETWORK SOLUTION

  • Cisco switches and routers reduce equipment needs while adding more capabilities and improving manageability
  • Cisco IP phone system provides enhanced call features, a common phone system across the enterprise, and survivability in the event of outages

BUSINESS RESULTS

  • Cisco phone system is saving more than US$85,000 a year in staff time previously spent checking messages and routing calls
  • Monthly long-distance bill for enterprise has gone from US$13,000 to US$8,000
  • Total monthly cost of the network has decreased by 15 percent, while providing triple the bandwidth to support growth

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