by Cisco Systems

When Willamette Dental opened in 1970, it had one office in Portland, Oregon. Today, the full-service dentistry organization has more than 60 offices throughout Oregon, Washington, Idaho, and Nevada.

EXECUTIVE SUMMARY WILLAMETTE DENTAL

• Industry: Healthcare
• Location: Hillsboro, Oregon
• Number of Employees: 1,300

BUSINESS CHALLENGE

• Productivity of dental office staff was hampered by lack of adequate phone service
• Network capacity limited growth, and lack of redundancy put company at risk for business disruption
• Company lacked the capacity and resiliency to implement electronic dental records application
• Avoid the cost of a US$250,000 seven-year old PBX upgrade

NETWORK SOLUTION

• Cisco switches and routers reduce equipment needs while adding more capabilities and improving manageability
• Cisco IP phone system provides enhanced call features, a common phone system across the enterprise, and survivability in the event of outages

BUSINESS RESULTS

• Cisco phone system is saving more than US$85,000 a year in staff time previously spent checking messages and routing calls
• Monthly long-distance bill for enterprise has gone from US$13,000 to US$8,000
• Total monthly cost of the network has decreased by 15 percent, while providing triple the bandwidth to support growth

Posted 10 March 2008 at 11:10 am under Cisco. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.