The Lippis Report

Thanks for visiting the Lippis Report. We provide access to thousands of industry white papers, case studies, presentations and podcasts, all you need to do is register. Enjoy!

By Avaya

The communications industry has changed more over the past five years than in its 100-year history. With all this change to converged networks and IP telephony the doorway to increased communications functionality, i.e. the telephone and its user interface, has not generally been viewed as a critical factor. That emphasis is about to change. The origins of the change are based upon a growing realization that the productivity increases that had been expected with the conversion to new IP telephony systems have not been fully realized.

This paper will explore the importance of the telephone user interface and the integration of the interface into telephone design in achieving full productivity potential inherent in IP telephony. It will address the challenges faced by users with conventional telephony interfaces in accessing advanced telephony features and the productivity drag that has occurred. The paper will also discuss some recent research findings that underscore the negative impact of interface complexity. It will explore the potential possible for enhanced productivity with a re-thinking of the user experience designed to achieve greater simplicity and confidence in advanced feature use. Finally, the paper will explore how Avaya has stepped up to the productivity lag challenge with the introduction of new phone designs and interface paradigms.