By SyncVoice Communications, Inc.

Establishing a plan to transition voice communications to the data network is a complex process with many uncertainties. To ensure a successful transition to IP telephony, businesses are turning to products that analyze the current voice communication environment and the readiness of the data network to support real-time voice applications. Beyond simple data gathering and reporting, analytics identify and present useful information to aid in the decision making process. This paper will examine some of the challenges businesses face when planning their transition to IP telephony and will reveal the many advantages of using analytics before, during and after the convergence process.

Posted 19 November 2007 at 1:29 pm under Avaya, Unified Communications & Comm.-Enabled Business. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.