By Jacada

This paper explains how Jacada WorkSpace improves contact center productivity and reduces handle time by simplifying and automating time-consuming contact center processes using a single universal desktop solution. Read this paper to learn about: single universal desktop solutions, call handle time improvements and providing agents with the necessary tools to optimize each interaction, agent productivity improvements via simplification and automation of contact center processes.

Posted 22 October 2007 at 5:35 pm under Unified Communications & Comm.-Enabled Business. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.