Lippis Report Issue 88: Seamless Mobile Collaboration vs. Fixed Mobile Convergence

August 13th, 2007

I have a great family. They gave me an iPhone for my birthday recently and it lives up to the hype. It does the best job at blending computing and telephony in a mobile device. The networking aspect of the iPhone is impressive. It’s a dual mode phone supporting AT&T’s edge network and wifi. Walking or driving around you enter and leave hot spots while nearly always being connected to the AT&T wireless network. You find yourself looking for a hot spot to boost your bandwidth to download content or connect back into the office. I process data more than voice so dual mode offers me a way to get data faster. The iPhone does a great job at dual mode for data, but does nothing for voice. Dual mode operation for voice provides continuity of a voice call while traveling in between WLANs and cellular networks taking advantage of lower cost communications. Fixed Mobile Convergence (FMC) leverages dual mode end-points by providing WLAN/Cellular mobility plus dual ringing where an enterprise’s IP telephony system can ring the executive’s multiple extensions simultaneously in an effort to make the executive more accessible. This enables executives to have a single telephone number and voicemail box too, simplifying voice message management. Vendors approach dual mode based upon their expertise. The computer and data companies approach it from a data perspective while telephony firms approach it from a voice perspective. Both should approach dual mode from a seamless mobile collaboration perspective blending both voice and data dual mode operation to deliver the best experience to the executive.

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Unifying Wired and Wireless Networks

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August 13th, 2007

Chris KozupWith wireless networking being more secure then wired, IT leaders have been able to deliver solutions to meet a global mobility need; and there are multiple mobility need drivers. For starters business process knows no time zones, thanks to corporations seeking competitive advantage by creating global virtual teams and personalizing customer experiences. A new generation of workers demand mobility solutions in their work environment and personal lives. Unifying wired and wireless networks also delivers business continuity attributes. And as on-line communications reduces face-to-face meetings, travel and real estate requirements, unified networks contributes to a lower carbon foot print and a Green friendly work environment. For CIOs and CFOs unified networking is smart business too as it enables cost reduction through network and service integration. Chris Kozup Senior Manager Mobility Solutions Marketing for Cisco Systems is my guest as we discuss strategies for unifying wired and wireless networking. Enjoy, Nick

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Seamless Mobile Collaboration vs Fixed Mobile Conversion

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August 13th, 2007

Lynn LucasThere is an industry trend to integrate unified networks and unified communications to improve reach and business responsiveness. Industry insiders describe the extending of IP telephony features to mobile end points such as cellphones, PDAs and smart phones with the term fixed mobile convergence. The level of integration associated with fixed mobile convergence is usually limited to providing the user a single v-mail box and ringing either their mobile or desktop phone when an inbound call is placed. The linking of unified networking and unified communications offers a richer set of business experiences such as collaboration, calendar synching, data application access and much more. This experience is called Seamless Mobile Collaboration. Lynn Lucas, Director of Mobility Solutions for Cisco Systems joins me to discuss how mobility plus unified networks and communications are evolving to deliver business value. Enjoy, Nick

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Selecting a Wireless Headset Radio Technology

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August 13th, 2007

By Avaya

It’s well known that wireless headsets make office and mobile professionals more productive. Technology advances have made wireless headsets practical and increased product choices. A manager responsible for

the smooth functioning of a business needs to select wisely to get the full convenience, compatibility, and productivity benefits of wireless headsets. Choices of radio technology, range, user density, security, cell phone and Wi-Fi compatibility can be confusing. This paper reviews the strengths and weaknesses of the technologies available today: analog, DECTTM (Digital Enhanced Cordless Technology) and Bluetooth®.

The New Standard in Wireless Technology

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August 13th, 2007

by Avaya

Avaya has recently introduced three wireless headset systems for professional use, and all three are built on the DECT 6.0 technology. DECT 6.0 products, which operate in the 1.9GHz radio band, offer the best audio quality and best range/battery life balance on the market. The AWH65, an evolution of the AWH55 wireless headset system, is the first headset in the US to take advantage of the newly available DECT 6.0 technology. The AWH65 was followed by two additional systems for office and contact center use: Supra Elite Wireless and AWH75. Avaya headsets complement the existing family of office products, and take audio quality to the next level with DECT 6.0

Wireless Phone Systems for Your Organization

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August 13th, 2007

by Avaya

Decision makers in the enterprise are increasingly faced with more choices regarding their phone systems and associated equipment. IT professionals must make critical decisions about their company’s equipment, yet have less time to evaluate various options. The purpose of this white paper is to provide specific information regarding wireless headsets to ensure the purchase of the equipment that best fits the needs of your organization.

VoWLAN: Is Your WiFi Up to the Task?

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August 13th, 2007

By Luc Roy, VP Product Planning, Siemens Communications

So, what´s the big deal about Voice over Wireless LAN (VoWLAN) anyway? What is a dual mode phone and how does Fixed Mobile Convergence (FMC) work? These are the questions that many early adopters of WLAN technology are asking as they consider adding voice services onto their existing WLAN. At the same time smart companies that are new to WLAN technology are looking to future-proof their investment by deploying voice-ready WiFi networks from the start. For both new and existing WLAN customers, a little planning and analysis now will save a lot of time and money in the future.

Why all the new interest in VoWLAN and FMC? The short answer is that for many enterprises VoWLAN and FMC have the potential for large cost and productivity improvement benefits. FMC and dual mode cellular devices are beginning to deliver on the promise of a single device with a single phone number using a single voice mail.

Demystifying Enterprise Fixed Mobile Convergence

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August 13th, 2007

By Siemens Enterprise Communications

The adoption and use of the mobile device has grown exponentially since its invention little more than 20 years ago. It is expected that by the year 2010 almost 80% of the global adult population will own a mobile device. More significant than the huge growth in subscribers is the steady increase in mobile minutes of use (MOUs) often at the expense of traditional, lower-cost fixed telecommunications. The trend toward Fixed Mobile Substitution (FMS) is not driven by cost, but by convenience. Within the enterprise, as much as 40% to 80% of all mobile device usage occurs when workers are stationary and inside their place of work or their home. This “misuse” of mobile devices is more costly for everyone — the user, the enterprise and even the mobile network operator. To reduce the cost of FMS while supporting their user’s pursuit of convenience, mobile network operators and enterprises are evaluating and deploying Fixed Mobile Convergence (FMC) solutions. The vision of FMC is simple: one device with one number, one address book and one voice mailbox, always using the lowest cost network for connectivity.

FMC uses dual mode devices to take advantage of less expensive, high-speed connectivity within the office, the home or a public hotspot location, while enjoying mobility outside on existing mobile phone networks.

HiPath MobileConnect from Siemens delivers a complete enterprise FMC solution. Together with Siemens’ line of IP PBX’s and VoWLAN optimized WLAN hardware and software, HiPath MobileConnect provides a number of features that increase an employees “reachability” and productivity within both inside and outside the office. In the longer term HiPath MobileConnect provides least-cost call routing to reduce telecom costs by as much as 40%. With the introduction of Siemens enterprise FMC appliance HiPath MobileConnect, the company is uniquely positioned as the only provider of a complete enterprise Fixed Mobile Convergence solution.

Mobility Solutions Extend Cisco Unified Communications

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August 13th, 2007

By Cisco Systems

Organizations worldwide have reworked their business processes to take advantage of such powerful new technologies as the Internet, IP communications, and mobility. But even with a plethora of options to reach fellow employees too often employees still cannot reach one another efficiently. The result is delay in business processes as project participants must wait for returned phone calls or e-mail before proceeding. Cisco Unified Communications is helping businesses communicate more efficiently by extending and enhancing the mobility component of Cisco Unified Communications. The combination is allowing knowledge workers who are mobile to also enjoy the efficiencies and speed of Cisco Unified Communications.

Avaya Headsets Increase Knowledge Worker Productivity 23.5%

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August 13th, 2007

By Avaya

Because increased productivity means additional profit, well-managed companies are always looking for ways to improve employees´ speed and efficiency. Accenture´s Institute for Strategic Change found that top managers consider ?¬¢‚Äö√ᬮ?√¨improving knowledge worker productivity" to be the most critical issue of the year. For employees who spend 10 percent or more of their time on the telephone, using an Avaya headset is a quick, cost-effective way to increase productivity. An independent, carefully controlled study was commissioned to measure, objectively and quantitatively, how using headsets affects user productivity within businesses. The study results show clearly that, in a real-world business environment, using Avaya headsets can significantly increase productivity.

Custom Cisco Based Unified Communications Applications

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August 6th, 2007

Jim CairnsI invited Jim Cairns, VP of Marketing and Business Development for Spanlink Communications to talk about unified communications in a Cisco IP telephony environment. Spanlink was just designated by Cisco with their Master Unified Communications Specialization which recognizes an elite group of Cisco channel partners who have the most in-depth technology skills built on a track record of customer success in selling, deploying and supporting sophisticated Cisco Unified Communication solutions. Clearly Spanlink sees a lot of Cisco UC deployments and since we don’t hear much about custom or complete business solutions built on Cisco UC, I wanted to find out what Spanlink customers are building. You will be surprised by what you hear, like I was. Enjoy Nick

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