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By AlarmPoint Systems

This paper provides business and IT leaders with a brief introduction to the strategic benefits associated with an effective alignment between IT services and the business processes IT supports. IT operations must adapt faster with more strategic direction than any other business unit within an enterprise to remain effective. This paper examines the necessary requirement for Event Notification and Resolution applications. While most IT organizations have monitoring and trouble ticketing applications in place, they are still missing a key component. Interactive alerting applications bridge the gap between the IT applications and the personnel who can solve IT events, thereby ensuring IT services continue uninterrupted.