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By Avaya and Extreme Networks

Often, the first consideration for implementing a converged voice, data and video network using Internet Protocol (IP) technology is its ability to help contain operational costs and deliver significant savings through toll bypass. However, from a strategic perspective, IP telephony and its underlying converged network can act as an enabling technology, facilitating more responsive customer relations through next-generation contact centers and making employees more productive with applications like collaborative computing. The advantages of convergence are truly open-ended and the boundaries around the ways that progressive organizations exploit IP technology continue to be pushed.