By Avaya and Extreme Networks

Often, the first consideration for implementing a converged voice, data and video network using Internet Protocol (IP) technology is its ability to help contain operational costs and deliver significant savings through toll bypass. However, from a strategic perspective, IP telephony and its underlying converged network can act as an enabling technology, facilitating more responsive customer relations through next-generation contact centers and making employees more productive with applications like collaborative computing. The advantages of convergence are truly open-ended and the boundaries around the ways that progressive organizations exploit IP technology continue to be pushed.

Posted 7 May 2007 at 1:28 pm under Avaya, Unified Communications & Comm.-Enabled Business, "Special Series on Intelligent Communications". You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.