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Resources for Network / IT Business Decision Makers
By Spanlink´s contact center products division, Calabrio Software
This white paper examines the business intelligence challenge faced by today´s contact centers. It shows how, with the help of a purpose-built data mart system, companies can transform contact center performance data into valuable business intelligence.
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2008: WAN Optimization, Layer 4-7 and SSL VPN technologies come together to create an "application delivery" market
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