Convergence Can Be Cruel

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There’s no doubt that VoIP is ready for prime time, but are you ready for VoIP? Most network management tools have yet to catch up with the reality of converged networks. Call management solutions offer no insight into the network cause of call degradation, while traditional network management tools do not accurately monitor voice user experience. Neither of these can effectively show the impact of network conditions and standard application traffic on VoIP traffic, or vice-versa. As a result, managing a VoIP implementation is a guessing game, with network managers, in particular, on the losing side. The situation is that you always get blamed, but you can’t prove it’s not the network, or if it is, you can’t see how best to fix it. But it doesn’t have to be that way. Download this paper to get answers to your VoIP implementation and management.

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