Lippis Report Issue 79: The New Role of IPS & NBAD for Internal NAC-based Security

March 26th, 2007

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Intrusion Prevention Systems (IPS), once thought of as a way to mitigate risk from external threats, are now being turned inside out by monitoring internal traffic as part of a post-NAC (Network Access Control) security strategy. It´s not just IPS, but Network Behavior Anomaly Detection (NBAD) devices as well that are looking for a role in the post-NAC compliance market. The new role for these devices, as part of an overall NAC architecture is part of a growing trend in the network security market. This market is changing significantly as companies modify their security platforms to add functionality to compete and gain share in the emerging network access control (NAC) market.

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The Chief Communications Officer´s Time Has Come

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March 26th, 2007

We´ve received a lot of e-mail request that the Lippis Report newsletter analysis, the part that I write be available as a podcast. So we´ll try it with Lippis Report Issue 78: The Chief Communications Officer and please give us your feedback on the lippis.com site. I wrote this piece because I´m convinced that there will be a need for a new position within IT executive management to deal with all the changes that are occurring in networks and communications. I´ve been writing about the network as a business platform which means that networking is evolving from a connectivity service to a service of services which is callable from a WebServices based programming language. Also Communications is undergoing a revolutionary change with unified communications and comm.-enablement. All of this change means that IT executive management needs to focus on it to extract the most value for their corporation. Without any future ado, here is Lippis Report Issue 78: The Chief Communications Officer

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Convergence Can Be Cruel

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March 26th, 2007

There’s no doubt that VoIP is ready for prime time, but are you ready for VoIP? Most network management tools have yet to catch up with the reality of converged networks. Call management solutions offer no insight into the network cause of call degradation, while traditional network management tools do not accurately monitor voice user experience. Neither of these can effectively show the impact of network conditions and standard application traffic on VoIP traffic, or vice-versa. As a result, managing a VoIP implementation is a guessing game, with network managers, in particular, on the losing side. The situation is that you always get blamed, but you can’t prove it’s not the network, or if it is, you can’t see how best to fix it. But it doesn’t have to be that way. Download this paper to get answers to your VoIP implementation and management.

Lippis and Kerravala Cisco’s Webex Purchase & VoiceCon

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March 19th, 2007

Zeus KerravalaZeus Kerravala, SVP of Yankee Group’s Enterprise Research and Consulting and I provide another layer of analysis to the Networked Business Platform. We discuss the changed role of networking within IT and provide solid examples of why it’s the network that’s the business platform and not an OS or piece of software. We discuss Cisco’s acquisition of WebEx, Five Across and Utah Street Networks and their significance. We voice our disappointment with VoiceCon too. The folks defining the conference are too rooted in legacy telecommunications and don’t get the new era the industry has entered. One indicator was that the buzz on the exhibit floor and conference content were disconnected. Either CMP should shake up the VoiceCon staff or the industry needs a new venue. Enjoy it’s a good one.

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Lippis Report Issue 78: The Chief Communications Officer

March 12th, 2007

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With communications firmly in the grip of Moore´s Law its rate of change has increased to geometric, if not exponential proportions. Over the past 100 years communications was relatively static. Yes there was a massive transition from analog to digital and the introduction of the cell phone, both of which took decades to deploy and didn´t change the service, you still got dial-tone. But now with communications enveloped within IP and quickly being callable through web services/SOA, communications is rapidly taking on different forms. In short, communications is not about dial tone but about applications. There was more change in communications over the past year then there was in the last 100.

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Contact Centers Get Virtualized

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March 12th, 2007

Zack Taylor imageZack Taylor, Avaya Vice President of Global Strategic Solutions, joins the Lippis Report Podcast to discuss how corporations can lower the cost of raising the customer experience through virtualized contact centers. Contact centers are being virtualized to expand an agents pool of knowledge workers that can service customers and quickly resolve issues thus improving the overall customer experience with the firm. How does an organization implement a virtualized contact center? What are the impacts of standards such as SIP, Web Services & SOA on customer service? How can a virtualized contact center enable enterprises to reach beyond the traditional contact center environment to bring more business assets and value into supporting customers? In short how does a corporation create a customer facing organization to deliver competitive advantage through improved customer experience? Zack and I discuss these issues and opportunities, site several customer examples who have deployed this model and explore how Avayas IP contact center enable enterprises to differentiate themselves from competitors and enable them to provide an improved customer experience. Enjoy, Nick

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Managing Communication Applications

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March 6th, 2007

Denzil SamuelsDenzil Samuels, VP & GM of Global Managed Services for Avaya joins the Lippis Report podcast to discuss managed communication applications. As contact centers move toward IP and unified communications plus communications-enabled business applications start to be implemented, many firms are seeking approaches to mitigate risk and manage total cost of ownership. Denzil and I discuss the expertise, tools, and knowledge to consult, design, build and manage a converged environment in a way that will deliver a competitive advantage for enterprises. We end the discussion by introducing Avaya’s services value chain approach. If you are experiencing gaps in the required skills to manage a converged network, then listen up. Enjoy Nick

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