Comments on: Lippis Report Issue 73: Mega Industry Trends for 2007 http://lippisreport.com/2006/12/18/lippis-report-issue-73-mega-industry-trends-for-2007/ Resources for Network / IT Business Decision Makers Sat, 5 Jul 2008 17:59:52 +0000 http://wordpress.org/?v=2.0.2 by: francisco24 http://lippisreport.com/2006/12/18/lippis-report-issue-73-mega-industry-trends-for-2007/#comment-3068 Sun, 31 Dec 2006 23:33:34 +0000 http://lippisreport.com/2006/12/18/lippis-report-issue-73-mega-industry-trends-for-2007/#comment-3068 Agree. Hosted Call Center market is gigantic. Though there were 120 companies announcing some type of offering this really needs to be broken down. There are less than 5 hosted multi tenant call companies and they are all private, but, the clear leaders in the space are Five9, Cosmocom and Telephony@Work (aquired by Oracle '06). My prediction is that Five9 and Cosmocom will be acquired in '07. Avaya - When you look at Avaya's announcement of their SaaS offering there is no substance to it. Avaya will find out that offering "On Demand" call center applications is a different beast and they DO NOT currently have the expertise. Cisco - see Avaya Genesys - Genesys needs a less complex offering for their On Demand offering. No doubt that Genesys understands the call center market. But, there current offering is far to expensive and complex to sell into the service providers who in turn will sell to the SME market. Aspect - My opinion ONLY! They are going to start to get squeezed. They need to really acquire one of the hosted call center companies ASAP and start to introduce it to their customers and prospects. I think Aspect will easily see 30% 40% revenue decline in the next 3 to 4 years. The two biggest drivers for these acquisitoions will be: 1) Market opportunity is $1B by 2008/2009 2) Hosted call center companies such as the ones named above that have the same functionality as the larger companies 3) Customers of these big companies will start to ask for this kind of on demand offering. Consider that the mobile workforce will increase by 20% in the next two years. 3) Asterisk (open source), Asterisk's developer community has done and incredible job of adding rich feature functionality over the past 2 years. Over the next two years you will see a very powerful open source offering that will become "user friendly". **THE ASTERISK THREAT IN IT SELF SHOULD START TO WORRY SOME OF THESE COMPANIES CEO'S, SPECIALLY ASPECT** Again just my opinion Regards, SG Agree. Hosted Call Center market is gigantic. Though there were 120 companies announcing some type of offering this really needs to be broken down. There are less than 5 hosted multi tenant call companies and they are all private, but, the clear leaders in the space are Five9, Cosmocom and Telephony@Work (aquired by Oracle ‘06).
My prediction is that Five9 and Cosmocom will be acquired in ‘07.
Avaya - When you look at Avaya’s announcement of their SaaS offering there is no substance to it. Avaya will find out that offering “On Demand” call center applications is a different beast and they DO NOT currently have the expertise.
Cisco - see Avaya
Genesys - Genesys needs a less complex offering for their On Demand offering. No doubt that Genesys understands the call center market. But, there current offering is far to expensive and complex to sell into the service providers who in turn will sell to the SME market.
Aspect - My opinion ONLY! They are going to start to get squeezed. They need to really acquire one of the hosted call center companies ASAP and start to introduce it to their customers and prospects. I think Aspect will easily see 30% 40% revenue decline in the next 3 to 4 years.

The two biggest drivers for these acquisitoions will be:
1) Market opportunity is $1B by 2008/2009
2) Hosted call center companies such as the ones named above that have the same functionality as the larger companies
3) Customers of these big companies will start to ask for this kind of on demand offering. Consider that the mobile workforce will increase by 20% in the next two years.
3) Asterisk (open source), Asterisk’s developer community has done and incredible job of adding rich feature functionality over the past 2 years. Over the next two years you will see a very powerful open source offering that will become “user friendly”.

**THE ASTERISK THREAT IN IT SELF SHOULD START TO WORRY SOME OF THESE COMPANIES CEO’S, SPECIALLY ASPECT**

Again just my opinion

Regards,
SG

]]> by: Nick Lippis http://lippisreport.com/2006/12/18/lippis-report-issue-73-mega-industry-trends-for-2007/#comment-2805 Thu, 28 Dec 2006 12:39:18 +0000 http://lippisreport.com/2006/12/18/lippis-report-issue-73-mega-industry-trends-for-2007/#comment-2805 Not sure on Avaya ON Demand sales for '07. They did a big annoucement during Interop '06 and have not follow-up with anything significant since. IT seems that Sprint has not enough marketing dollars behind hosted IP service, thus no news from them. Not sure on Avaya ON Demand sales for ‘07. They did a big annoucement during Interop ‘06 and have not follow-up with anything significant since. IT seems that Sprint has not enough marketing dollars behind hosted IP service, thus no news from them.

]]> by: Jim http://lippisreport.com/2006/12/18/lippis-report-issue-73-mega-industry-trends-for-2007/#comment-2793 Thu, 28 Dec 2006 06:11:50 +0000 http://lippisreport.com/2006/12/18/lippis-report-issue-73-mega-industry-trends-for-2007/#comment-2793 What are your thoughts regarding 2007 sales for Avaya's On Demand solution? Do you think this is their year and what kind of growth do you expect? What about Sprints Hosted Messaging solution, I don't ever see press releases from them regarding this solution. Hence, I'm assuming their solution is NOT being well received? What are your thoughts regarding 2007 sales for Avaya’s On Demand solution? Do you think this is their year and what kind of growth do you expect? What about Sprints Hosted Messaging solution, I don’t ever see press releases from them regarding this solution. Hence, I’m assuming their solution is NOT being well received?

]]> by: Virtual Hosted PBX News » Blog Archive » Lippis Report Issue 73: Mega Industry Trends for 2007 http://lippisreport.com/2006/12/18/lippis-report-issue-73-mega-industry-trends-for-2007/#comment-2256 Tue, 19 Dec 2006 09:56:46 +0000 http://lippisreport.com/2006/12/18/lippis-report-issue-73-mega-industry-trends-for-2007/#comment-2256 [...] Original post by Nick Lippis [...] […] Original post by Nick Lippis […]

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