Wireless Communication Integration with your Contact Center Environment
There are an estimated 2 billion people worldwide who communicate wirelessly today. For contact centers, extending their operation to support the SMS channel means a faster, simpler and cost-effective way of servicing their customers. Is your contact center ready to handle this changing customer expectation? Do you have the capability to seamlessly extend your current contact center applications to include the SMS channel, while applying the same rules, SLA´s and workflows for inbound / outbound wireless contacts? To find out how download this white paper.