The Path to Intelligent Communications
Service Oriented Communications and SIP in the Contact Center and across the Enterprise
This paper provides a roadmap to break down the communication silos that dominate the industry and push it toward a new service-oriented communications architecture approach. The paper defines service oriented architecture or SOA and its new role in creating communications-enabled business process. The paper addresses Session Initiation Protocol or SIP as the new industry standard linking multiple end-point devices and how SIP fits into a new framework of service-oriented communications. The paper does a great job at using sports metaphors to communicate key ideas and concepts. This is one of the best papers on SIP and SOA, download it now using the link above.