Feature/Function Testing
By IQ Services
Voice business solutions involve menu-driven processes that allow customers to perform a wide range of self-service activities. A key requirement for successfully implementing and maintaining these business solutions is the ability to test them before and after they have been deployed, in order to confirm they work as designed. To thoroughly test the solution, every path a customer can take, including those associated with entry errors, must be tested. Within the industry, this kind of testing is referred to by many different names including, ?¢‚Ǩ?ìunit level testing," ?¢‚Ǩ?ìfeature testing," ?¢‚Ǩ?ìfunction testing," ?¢‚Ǩ?ìregression testing," ?¢‚Ǩ?ìflow testing" or ?¢‚Ǩ?ìdialog traversal testing." The purpose of this white paper is to discuss the testing requirement as it relates to voice business solutions. IQ Services refers to this type of testing as ?¢‚Ǩ?ìFeature/Function Testing."
