Cook County Hospitals and Departments Increase Services without New Cost
Oct 30, 2006by Accuvoice
Cook County was in a jam. It needed to increase three operations: 1) the level of customer service to its citizens; 2) its system capacity for employees of County departments and hospitals; and 3) its ability to handle after-hours inquiries. It needed to all this without hiring additional personnel. So how did it do it? For starters it deployed an Avaya IPT Contact Center over a private network, layered with Avaya and Accuvoice Self Service applications to give callers 24/7 access to County information and databases. To facilitate higher levels of productivity and flexibility among County employees, Cook County deployed an Avaya Mobility Solutions. To find out how Cook County stayed on budget and increased services download this paper.
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