Contact Center Team Productivity Suites Enhance Efficiency
By SpanLink
This paper from SpanLink is an excellent example of an infrastructure approach to communication-enabled business applications. Contact centers can dramatically increase efficiencies and customer satisfaction by using advanced team productivity suites. These packaged solutions merge enterprise applications and Web services, developed through a service-oriented architecture (SOA), with IP contact center resources. They deliver a new level of productivity applications to agents, supervisors and administrators. Installed in days versus the months required with custom solutions, an advanced contact center productivity suite will enhance customer-enterprise relationships and facilitate the development of new enterprise applications to link customers´ day-to-day needs with enterprise offerings. To find out more, download this paper.
ssimonetti said:
July 25th, 2006 at 7:37 am
your spanlink url points to a security whitepaper, not contact center white paper as expected.
Nathan Swartz said:
July 25th, 2006 at 8:39 am
@ ssimonetti – the whitepaper had the right file but the wrong file name, which caused it to be overwritten momentarily.
All is in order now.