By SpanLink

This paper from SpanLink is an excellent example of an infrastructure approach to communication-enabled business applications. Contact centers can dramatically increase efficiencies and customer satisfaction by using advanced team productivity suites. These packaged solutions merge enterprise applications and Web services, developed through a service-oriented architecture (SOA), with IP contact center resources. They deliver a new level of productivity applications to agents, supervisors and administrators. Installed in days versus the months required with custom solutions, an advanced contact center productivity suite will enhance customer-enterprise relationships and facilitate the development of new enterprise applications to link customers´ day-to-day needs with enterprise offerings. To find out more, download this paper.

Posted 24 July 2006 at 9:43 am under SpanLink, Unified Communications & Comm.-Enabled Business. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.