Building Trusted Networks: Gaining Control of IT Security

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June 28th, 2006

The existing appliance-based strategy of enterprise threat defense is not capable of defending can enterprise against an increasingly harmful and rising number of exploits while allowing IT staff to gain control of IT security. A network-based enterprise threat defense strategy offers the best approach to gaining control of the IT security problem and moving IT security staff into a more proactive role. This paper explores the attributes and benefits of a network-based enterprise threat defense strategy.

Scaling Up Your IP Telephony Network Without Putting Your Hair On Fire

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June 27th, 2006

Eric Bear, Vice President Product Management & Global Business Development for Viola Networks joins the Lippis Report podcast where we explore “Service Level Management” to solve scaling and converged network performance issues. This is a must listen podcast if you want to avoid the problems most find when they scale up their IP telephony pilots to full deployments. Sale issues associated with equipment configuration and converged network design have a direct correlation on the stability of a converged network. In this podcast we discuss best practices so you can aovid the crisis most organization experience. Nick

ShoreTel CEO John Combs on ShoreTel, Mitel’s IPO & the IP telephony Market

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June 27th, 2006

CEO John Combs joins the Lippis Report podcast to discuss the IP telephony market and ShoreTel’s changes of success. The IP telephony market is growing rapidly. It took 3 years to sell 1 million IP phones. That volume occurs in month now. As the market starts to roar; private firms are taking the temperature of the IPO markets. John Combs comments on Mitel’s IPO, ShoreTel’s happy customers, innovation and the competitive IP telephony market. There is a lot packed in this 20 minute podcast. You want to make sure you listen to this episode. Enjoy, Nick

VoIP Lifecycle Management: Best Practices and Business Value

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June 25th, 2006

This paper describes a series of best practices for converged network deployment and operational success. For every part of a 4-stage lifecycle framework there are a set of best practices described which span VoIP readiness, service deployment, operational support and capacity planning. If your IT department follows this lifecycle framework, then I guarantee that crises will be avoided and your users will enjoy excellent service levels.

Cisco’s Barry O’Sullivan on Next Generation IP Telephony

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June 20th, 2006

Barry O'SullivanIn this Lippis Report podcast, I interview Barry O’Sullivan on Cisco’s IP Telephony strategy and tactics. We discuss Cisco’s SIP strategy within its Call Manager 5.0, its newly released Unified Communications and its approach to communications application development. You’ll learn that Cisco’s Unified Communications is not the integration of e-mail, v-mail and fax but a larger approach to providing portals to multiple communications and back-end applications. You may be surprised to hear Cisco’s opinion on Web Services/SOA. It’s a great listen, enjoy.

Spanlink Company Overview

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June 18th, 2006

Industry Roundtable on Hosted IP Services

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June 13th, 2006

Zeus Kerravala, VP of Yankee Group’s infrastructure research and consulting joins me as we discuss the hot new market of hosted IP services, Avaya On Demand, Cisco’s Unified Communications, Mitel’s IPO, the race for communication developers and more. It is a fascinating discussion with insights into Cisco’s IP communications management team and our take on its Unified Communications announcement. Enjoy.

Global Company Reduces Audio Conferencing Service Provider Bills and Increases Productivity

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June 13th, 2006

With heavy reliance on audio conferencing provided by external service providers, a major IT company needed to reduce costs and gain control over its enterprise audio conferencing expenses. In deploying Avaya Managed Services for Meeting Exchange, the company reduced costs and leveraged its existing IP network. This firm reduced monthly conferencing costs by US $1 million by bringing audio conferencing in-house. They deployed a standards-based audio conferencing solution based on SIP technology that resides on their IP network and is integrated into business applications. They also expanded reporting functionality and billing services with customized options and were provided functional services assistance for reservation less conference calls. See how they did this by downloading this case study.

CNL Improves its IT Infrastructure Performance

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June 13th, 2006

CNL is one of the nation´s largest privately held real estate investment and development companies with $13 billion in assets under management. Since its inception in 1973, the companies CNL has formed or acquired have more than $17 billion in assets, including hotel, retail, restaurant, seniors´ housing and lifestyle properties.

Over a year ago the executives at CNL made a decision to decentralize infrastructure, operations, and staff into the separate business units. Prior to that decision, a centralized IT organization provided shared services to various business units.

This lead to CNL seeking a new scalable, cost-effective solution that could manage the new IT requirements across multiple sites, as well as strengthen system security, perform routine tasks (like moves, add, changes) and be able to interoperate with existing systems. Download this case study to see how Avaya IP Support Services allowed CNL to make the change and improve their infrastructure performance.

Managing Your Contact Center Requirements: Reviewing New Technology Management Options

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June 13th, 2006

Managing contact center operations is increasingly challenging. Senior management expects contact center managers to leverage new technologies, grow top line revenue while reducing expenses, and do both without operational disruptions. New contact center technologies, driven by advanced applications and the power of IP networking have made multi-media customer service channels, increased self-service options, and integration with eCommerce programs realistic possibilities.

However, finding, deploying and managing the right mix of technology and applications can be a time consuminghttp://lippisreport.com/
return to the website and expensive quest. Selecting and managing the right solutions and services is further complicated by other factors that change the operational dynamics of the contact center environment such as the introduction of IP telephony, converged IP networks, and Customer Relationship Management (CRM) applications that are integrated within the enter?Ǭ?prise IT environment. In addition, the continuing evolution of global IP networks and the search for efficiencies are driving many companies to globalize their contact center operations. This is adding a degree of management complexity unheard of just a few years ago.

The new contact center technologies and operational models have created significant challenges in the form of complexity, integration, and specialized skills required for managing both the transformation and ongoing operations. These challenges have led enterprise contact center managers to look for new ways of addressing the technology and its management by seeking expertise outside their internal resources without surrendering control. This white paper will explore a range of options for managed contact center solutions and how companies have benefited from implementing managed services within their centers.

Skypecast Experiment

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June 13th, 2006

We will be experimenting with skypecast. A skypecast is a large conference call; up to 100 attendees can join in the VoIP session. It´s a live event so there will be no playback. The skypecast is available exclusively to Network/IT business decision makers and will be moderated by Nick Lippis. It will enable Lippis Report subscribers to exchange ideas, best practices, etc without the vendor or service provider community listening in. The first skypecast is scheduled for June 19th at 11am est. Lippis Report 59 will be the topic of this skypecast. You will need a skype account to join in www.skype.com. We´ll see how these go and if they are of value, we´ll add them to the list of services available to Lippis Report subscribers. You can view the first skypecast by following the link above.

IP Support & Managed Applications Services

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June 13th, 2006

Most IT staffs are not proficient in the configuration and management of a converged IP network. The tools to assess an IP network´s readiness for convergence are just emerging, configuration of different devices impact overall converged network performance while troubleshooting can be very tricky. The largest difficulty with integrating an IP telephony solution into an existing enterprise network is its mixed skill set requirement. IT personnel need to be skilled in PBXs, routing, switching, security, configuration, troubleshooting and overall converged network management. This is why so many corporations are seeking out Communications Managed Service Providers. In this interactive multi-media presentation you´ll learn about the IP Support and Managed Application Services options available to securely optimize the performance and reliability of your converged communications network.

Open Source IT Management

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June 9th, 2006

I talk with Tony Barbagatto of GroundWork on the Open Source movement for network and system management. The management software market as long been dominated by HP OpenView and IBM’s Tivoli. A new open source based model has emerged that promises to deliver a wider set of functions and features to IT management lowering operational cost. The network management market is about to get interesting again. Listen in, it is a great discussion of a new market disruption.