Siemens´ Al Baker on Contact Centers At the Heart of a New Communications Revolution
Nick Lippis interviews Al Baker of Siemens on how IT departments are looking to mold, shape and inject communications into business process. IT departments are starting to view contact centers as the starting point to link communications directly into a wider set of business applications, increasing productivity and creating competitive differentiation. Al discusses these dynamics in the context of Siemens´ new HiPath ProCenter Enterprise V7.0 contact center offering for the SME and mid-large enterprise markets. This is one of the best episodes we have done and the studio-quality audio is excellent. It´s a great listen with great content.