HiPath ProCenter Enterprise V7.0 Contact Center Launch
Empowering the Enterprise to Drive First-Contact Resolution
By Siemens Communications
This presentation provides detail on the new Siemens HiPath ProCenter Enterprise V7.0 contact center. In it you´ll find Siemens´ approach to multimedia-enabled presence and collaboration tools, ?¬¢‚Äö√ᬮ?√¨a la carte" modular options, pre-built certified CRM integrations for Microsoft CRM, Siebel, SAP, visual workflow-style interface for new Web Collaboration and Multi-site Networking, integration with SIP-based HiPath 8000 and a unified application base with seamless upgrade path.
