Empowering the Enterprise to Drive First-Contact Resolution
By Siemens Communications

This presentation provides detail on the new Siemens HiPath ProCenter Enterprise V7.0 contact center. In it you´ll find Siemens´ approach to multimedia-enabled presence and collaboration tools, ?¬¢‚Äö?ᬮ??¨a la carte?¬¢‚Äö?ᬮ¬¨?? modular options, pre-built certified CRM integrations for Microsoft CRM, Siebel, SAP, visual workflow-style interface for new Web Collaboration and Multi-site Networking, integration with SIP-based HiPath 8000 and a unified application base with seamless upgrade path.

Posted 27 April 2006 at 10:03 am under Siemens. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.