November 2nd, 2002
I´m becoming increasingly convinced that IP Telephony projects for large enterprises will be primarily customized, built and managed through integration service agreements rather than home grown projects implemented by internal staff. We are entering an IP Telephony period which delivers productivity and increased customer satisfaction benefits through collaborative and customer relationship management applications respectively. There are huge savings to be gained too through a single IP
infrastructure for voice and data which is the starting point for many IP Telephony projects. However, large enterprises may be ill equipped to take advantage of IP Telephony´s benefits on their own. In short, IP Telephony may very well be an integrator´s game.
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