August 2nd, 2002
Every one of my CIO clients has told me that VoIP deployments are on their list of projects to implement. They also tell me that this market segment is confusing, making them nervous and causing them to stall implementation plans. Compounding their confusion is that they perceive a lack of a clear architectural roadmap to follow. They´re right! When you look at how VoIP products are deployed, you invariably find a number of gateways to connect into the PSTN, PBX, phones (SIP, MGCP, H.323 or analog and digital) and the Internet. At every gateway there is a black hole that segments one part of the voice network from another, making management and administration a black art at best.
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